Order Management Specialist- second Shift

The Order Management Specialist will perform troubleshooting on all insurance claims and other order types and assist to identify and execute various enhancement to all order management process. The Specialist will ensure compliance to all company and business policies to ensure appropriate order flow.

This is an onsite role in our Irving, TX facility. The schedule for this role is Monday - Friday, 11:30 AM to 8 PM CST.

What will be my duties and responsibilities in this job?

• This is a highly technical job, where understanding of order flow, process flow and above average knowledge of the Operating system is crucial for successful performance

• Manage all communication with Materials, Operations and Fulfilment centers and in order to satisfy and process all insurance orders and timely shipment of devices within SLA

• Using current warehouse management system (Oracle) to modify, migrate and push orders using technical knowledge in order to facilitate order flow until shipment

• Verify all order lines and prepare reports on everyday basis and manage all shipment and respond to all inquiries for all status order and resolve all order issues

• Monitor and evaluate all order issues and resolve using tools available

• Work in tandem with Purchasing department in order to resolve escalations for claims which can’t be satisfied based on current stock availability

• Using tools available, this position is responsible to generate multiple reports in order to send priority and urgency to other departments. For example: Priorities needed to satisfy backorders. Receiving daily priorities, Kitting Priorities

• Technical research for current claims needing migration of existing models and execute those migrations in order to satisfy claims within SLA

• Communicate with the Planning Department on devices that need to be prioritized from Production lines for all programs

• Ensure FIFO is followed to satisfy older claims

• Depending on program and customer additional research will be needed in order to move orders from Entered status into Booked status, allowing the orders to be cascaded within the system

• Create different feedback reports to monitor overall SLA attainment on a daily/monthly basis and publish this data to stakeholders

• Create reports of status, pending shipment, and overall status of claims at a model level for all programs and the action items needed to fulfil and troubleshoot orders

What are the requirements needed for this position?

• High School Diploma or equivalent. BS/BA on a technical field preferred

• To become an Order Management Specialist, a minimum of 2 years of distribution experience and a logistics background is required

• MS Excel proficiency in order to manage large amount of data

• MS Word proficiency in order to create basic documents and reports

• Good communication skills in order to interact and influence others

What other skills/experience would be helpful to have?

• Experience in inventory control, material management/movement of more than 2 years desired

• Oracle experience is a plus