OSS - IT Support Specialist Day Shift

Location:

Reynosa, Tamaulipas, Mexico

Job ID:

R0134126

Date Posted:

2026-06-12

Company Name:

Hitachi Energy Productos de Mexico

Profession (Job Category):

IT, Telecom & Internet

Job Schedule:

Full time

Remote:

No

Job Description:

The Opportunity

Are you passionate about hands-on IT support and ready to make a real impact in a fast-paced manufacturing environment? Hitachi Energy Transformers is looking for a proactive and customer-focused OSS -IT Support Specialist to join our Business Solutions IT team in Reynosa, Mexico.

This Day shift role (Monday–Friday, 7:20AM–4:56 PM) offers the chance to be the face of IT, solving real-world tech challenges and ensuring smooth operations for our on-site users.

You’ll be part of a global organization that values innovation, collaboration, and continuous improvement. If you're ready to grow your career in a role that blends technical expertise with people skills, this is your opportunity.

How You’ll Make an Impact

• Deliver ready-to-use computers and provide desk-side support to users.

• Troubleshoot hardware and software issues requiring physical intervention.

• Guide users through self-service tools and provide ad-hoc training.

• Manage inventory and update asset records in CMDB.

• Coordinate logistics for device shipments and warranty cases.

• Support IT equipment in meeting rooms and collaboration areas.

• Host and assist third-party technicians on-site.

• Monitor computer rooms for optimal functionality and compliance.

• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

• Formal education or apprenticeship in IT from an accredited institution.

• Minimum 2 years of professional experience in IT support.

• Fluent in Spanish and English, with strong communication skills - (English level C1 or above).

• Proactive, solution-oriented, and able to work independently.

• Familiarity with tools like ServiceNow, MS Office 365, Windows, iOS.

• Legal authorization to work in Mexico (no visa sponsorship available).

More About Us

• At Hitachi Energy, we foster a culture of innovation and inclusion.

• You’ll have opportunities to grow your skills and advance your career.

• Join a team that’s powering a sustainable energy future.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

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