Outreach Lead

Who we are

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!

At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.

If you like what we’re saying, keep reading!

Why is this important to us?

This role ensures business issues are clearly managed, distinguishing outreach from product development responsibilities. By resolving complex questions, hosting sessions with third parties, and following up on discrepancies, you keep processes efficient and transparent.

You’ll be the primary contact for external partners, supporting collaboration, managing escalations, and owning internal follow-ups. Building good relationships and ensuring requirements are addressed helps us deliver seamless solutions and build client trust.

What you will be responsible for

• Decides which business issues are outreach and which are product development responsibilities​
• Collaborates with product development to resolve business issues, change requests​
• Answers all business questions that are not standard​
• Hosts work sessions with third parties​
• Follows up with mapping discrepancies between AFT and internal to SimCorp​
• Responsible for individual party outreach as per assignment​
• Reaches out to third parties if additional information or collaboration is required, sends escalations to client​
• Owns internal follow-up-processes on topics and requirements addressed to SimCorp​
• Develops and maintains relationships with external parties, acting as the primary point of contact during the outreach process​
• Continuously identify opportunities to improve outreach process and documentation of best practices, with a focus on enhancing efficiency and the overall customer experience​
• Provides guidance to junior team members, acting as a multiplicator​

What we value

• Understands the custodian and asset management players in the client’s home market, their specifics and legal environment to a fair extent​
• Has experience with post trade processes until fund accounting starts​
• Understands what order executions, settlements and reconciliations are​
• Knows what a SWIFT messages are and their contents​
• Understands general interfacing challenges​
• Understands general testing processes and requirements in a project​
• Experience in onboarding within Asset Management / Asset Servicing industry (SimCorp Dimension or equivalent)​
• Expertise in data mapping topics​
• Other requirements:​
• Is senior enough to handle persona specific business communication with Custodians, Asset Managers and ManCos/Fund Administrators​
• Speaks the client’s language (besides English) or at least sufficiently understands the culture of the country the client resides in
• Located in the same region the client is in, e.g., in EMEA if it is a German client (that's a must)​
• Ability to work both on one's own and collaboratively within a team
• Ability to navigate an environment with missing or incomplete information and manage discrepancies

Other requirements

• (Primary) APAC with flexibility in EMEA hours (depending on business needs)
• Hybrid working arrangement (2x a week in office)

Next Steps:

Please click the “Apply” button to learn more about the vacancy and what SimCorp has to offer regarding salary, benefits, and perks. Please note only applications sent through our system will be processed. Applications are continuously assessed, so please send your CV in English as soon as possible.If you are interested in being part of SimCorp but are not sure this role is a good addition, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

By Joining our team, you will have the chance to:

• Become part of a thriving company comprising collaborative, curious, courageous, customer success driven and caring environment
• Explore a multitude of exciting learning and development opportunities, supported by our unique learning guild
• Engage with highly skilled and welcoming colleagues, each bringing their diverse backgrounds and perspectives
• Join a company that not only values but promotes Diversity, Equity, and Inclusion, creating a truly inclusive and empowering environment

SimCorp proudly announces the official certification of its Manila Delivery Center as a Great Place To Work, a notable milestone within just two and a half years of operations. This certification which was acquired in November 2023, underscores SimCorp's commitment to promoting a workplace that is not only inclusive and collaborative but also committed to the personal and professional growth of its employees.**

**We are also honored to have been voted as a WealthTech100 company for three consecutive years. The new WealthTech100 list aims to highlight tech innovation leaders in the investment management industry.**

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