The Field Services Outside Sales Representative is accountable for the promotion and sales of a broad range of technical services including the start-up, maintenance, testing, retrofit, upgrade and digital Services of all major manufacturer's electrical equipment installed at the customer's site. The Outside Service Sales Representative is also accountable for the selling of turnkey projects ranging from simple replacement of equipment to fully engineered solutions. This position is responsible for developing and maintaining relationships with new and existing Schneider Electric customers to identify the scope of work, estimate and sell system adds/modifications and maintenance agreements so as to meet or exceed his/her profitable sales target. The Field Service Sales develops new sales opportunities and addresses and services the needs of established accounts, utilizes excellent products/solutions/services and customer knowledge to educate customers on pricing and application advantages, and how they meet customer's needs. Creates Field Service Service proposals, and close them facing the customer. He/she interacts with the account manager from the Business Units, and also with Field Service Inside Service Sales Representative and Field Service Operational Marketing. He/she will have to increase the mix of Service Plans sales as a top priority.
Essential Responsibilities:
- Develops account profiles and executes the sales plan.
- Applies market and account skills necessary for dealing with specific target audiences.
- Identifies and contacts potential customers or prospects, either existing or new.
- Secures customer satisfaction overseeing all ongoing activities with the customer (orders, delivery..)
- Utilizes BFO (Salesforce.com) for sales funnel management and for Account Planning.
- Provides monthly forecasts and summaries in a timely manner.
- Participates in the preparation of analysis and reports on field service performance.
- Works closely with tendering team to ensure the respect of Field Services expected margin.
- Works closely with Inside Service Sales Representatives and the BU account manager to maximize business opportunities.
- Is "feeding" the Field Services Marketing leaders with Offers feedback and needs
- Educates customers on all SE products and services with special attention on Recurring and digital Offers
- Provides mentoring, coaching and guidance to other sales employees
- Coordinates and/or attends trade shows and marketing/sales seminars as needed
Main interactions:
- Field Services Sales Team, Customers, Field Services Vice President, Field Services Operational Marketing, Inside services sales, BU/Country account managers, Business developers, Services Bureau
Key Success Factors:
- Good working relationship and regular coordination with all Account Managers (incl. GAM/KAM) for opportunities identification and support
- Regular collaboration with Field Services Operational Marketing team for thorough understanding of country Installed Base
Qualifications:
- Ability to build a sustainable and reliable relationship with the customer. The concept of Customer Intimacy is critical in Field Services.
- Excellent verbal and written communication skills including C-level customers
- Thorough knowledge of Schneider Electric services offers throughout the Asset Management Life Cycle of the product.
- Proficient in Microsoft Office suite and ERP/CRM related tool
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40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
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