Overnight Front Desk Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An art nouveau masterpiece on the Danube. Located in the heart of Budapest, our art nouveau palace Hotel embodies the spirit of Budapest’s Golden Era glam. From the moment you enter, savour the iconic wrought-iron peacock gates, pass through the Lobby adorned with over two million mosaic tiles illuminated with its striking chandelier, and let inspiration wash over you. Outside, views of the Danube and the picturesque Buda skyline stand before you. Spend the day exploring the sights, recharge in our Spa that harnesses the city’s heritage in wellness, then enjoy an innovative cocktail in our newly opened lobby bar MÚZSA.

About the Role

As a Front Desk Supervisor (Night Shift) at Four Seasons Hotel Gresham Palace Budapest, you will lead and support the overnight Front Office operation while ensuring exceptional guest experiences from arrival to departure. You will act as the primary point of contact during the night, overseeing front desk activities, supporting team members, resolving guest concerns, and ensuring that every interaction reflects the warmth, professionalism, and excellence of Four Seasons hospitality. This role is ideal for a hospitality professional who enjoys leading by example, thrives in a dynamic guest-focused environment, and is passionate about delivering outstanding service while maintaining smooth and efficient overnight operations.

What You Will Do

• Lead and oversee all overnight Front Desk operations, ensuring exceptional service and operational excellence throughout the shift

• Support, coach, and guide Front Desk Agents during overnight operations while fostering a collaborative and guest-focused work environment

• Welcome guests with the highest level of hospitality and professionalism during late evening and overnight hours

• Supervise guest check-ins, check-outs, room assignments, and billing procedures, ensuring accuracy and efficiency

• Handle guest interactions with warmth, discretion, and genuine care while serving as the escalation point for complex requests and concerns

• Accommodate special requests whenever possible and ensure personalized guest experiences

• Resolve guest concerns and complaints professionally, ensuring complete guest satisfaction

• Resolve guest concerns and complaints professionally and effectively, ensuring complete guest satisfaction and timely follow-up

• Oversee nightly administrative tasks, reporting requirements, and audit-related procedures, ensuring compliance with hotel standards

• Coordinate closely with Housekeeping, Engineering, Security, and other departments to maintain seamless overnight operations

• Oversee nightly administrative tasks, reporting requirements, and audit-related procedures, ensuring compliance with hotel standards

• Maintain awareness of hotel occupancy, arrivals, departures, VIP guests, and special events to support operational decision-making

• Ensure the front desk area remains organized, professional, and welcoming throughout the shift

What You Bring

• Previous experience in Front Office, Guest Services, or a similar customer-facing role, preferably within a luxury hotel environment

• Prior supervisory or leadership experience within Front Office operations is preferred

• Strong passion for hospitality and delivering exceptional guest experiences

• Guest-centric mindset with an understanding of the importance of guest preferences and personalization

• High level of professionalism, discretion, and reliability

• Ability to remain calm and effective when handling guest concerns and unexpected situations

• Strong organizational skills and attention to detail

• Confidence working independently during overnight hours

• Experience with hotel systems and property management software is an advantage

• Fluent English is required; Hungarian and additional languages are considered an advantage

• Flexibility to work overnight shifts, weekends, and holidays

What We Offer

• Competitive remuneration package that reflects your skills, contribution, and the premium standards of Four Seasons.

• Annual bonus opportunity, recognizing your impact and commitment to delivering exceptional guest experiences.

• Private health insurance, providing additional support for your wellbeing and peace of mind.

• Outstanding Training & Development programs, including personalized learning pathways, cross-training opportunities, and access to world-class internal learning platforms.

• International Task Force and relocation opportunities, giving you the chance to grow your career across our global portfolio and experience life in different cultures and destinations.

• Global travel benefits, including complimentary and preferred employee rates at Four Seasons hotels and resorts around the world—an opportunity to discover our properties as our guests do.

• Complimentary employee meals and uniform cleaning, so you can focus fully on your day without additional concerns.

• Exclusive dining benefits, including a 50% discount at MÚZSA Bar and KOLLÁZS Brasserie & Bar.

• Employee Assistance Program, offering professional resources and support for your personal and professional wellbeing.

• Wellbeing and community initiatives, including recognition programs, team events, and experiences that foster connection, belonging, and growth.

• A workplace culture grounded in respect, care, and genuine connection, where you are valued as an individual, supported in your career journey, and empowered to bring your best every day.

Schedule & Hours

• Full-time position.
• Primarily overnight shifts, including weekdays, weekends, and public holidays based on operational needs.

Why Four Seasons

At Four Seasons, we believe that genuine care is at the heart of everything we do - for our guests, for each other, and for our community. For more than 60 years, our culture has been rooted in the simple idea that life is richer when we connect with purpose and kindness.

At Four Seasons Hotel Gresham Palace Budapest, our team is inspired every day by the beauty, history, and energy of one of Europe's most vibrant cities. Located in a stunning Art Nouveau landmark overlooking the Chain Bridge and the Danube, our hotel combines timeless elegance with world-class hospitality. We are committed to creating exceptional experiences for our guests while fostering an environment where our employees feel valued, supported, and empowered to grow.

Applicants must have current work authorization in Hungary or hold an EU passport.

If you are ready to lead with passion, inspire culinary excellence, and create unforgettable dining experiences at one of Budapest's most prestigious luxury hotels, we would love to hear from you. Apply today and begin your journey with Four Seasons Hotel Gresham Palace Budapest.