Overnight Room Service Coordinator / Server

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights.

In‑Room Dining Night Server and Coordinator

Five nights per week | 10.30pm to 7.00am
Four Seasons Hotel London at Park Lane

At Four Seasons, exceptional service does not stop when the day ends. Our In‑Room Dining team ensures that guests enjoy the same level of care, quality, and attention overnight as they do throughout the day.

Four Seasons Hotel London at Park Lane is seeking an In‑Room Dining Night Server and Coordinator to join our Food and Beverage team. This is a hybrid night role, working five nights per week typically split across three nights as Coordinator and two nights as Server.

This position is ideal for someone who enjoys night work, values routine, and takes pride in delivering calm, polished service during quieter hours.

The role

As part of our overnight In‑Room Dining team, you will play a key role in delivering seamless room service while supporting the smooth running of operations overnight.

On Coordinator shifts, you will manage all in‑room dining orders received via telephone and mobile platform, ensuring accuracy, clear communication, and efficient distribution to the kitchen and service teams.

On Server shifts, you will deliver food and beverages to guest rooms with professionalism, discretion, and warmth, creating a refined dining experience in the privacy of the guest’s room.

This hybrid structure offers variety while maintaining consistency and ownership of the overnight operation.

What you will do

As In‑Room Dining Night Coordinator

• Receive and process guest orders via telephone and mobile app
• Provide confident menu knowledge and answer guest queries clearly
• Communicate orders accurately to kitchen and service teams
• Coordinate special menus, events, and overnight requests
• Ensure correct billing procedures and order tracking

As In‑Room Dining Night Server

• Deliver food and beverages to guest rooms with professionalism and care

• Set up and clear service in line with Four Seasons standards
• Maintain discretion, calmness, and attention to detail overnight
• Respond politely and efficiently to guest requests
• Support cleanliness and organisation of service areas
• Across both elements of the role, you will uphold Four Seasons standards for quality, service, and warmth.

What we are looking for

• Previous experience in Food and Beverage, Room Service, or hospitality operations
• Confidence communicating with guests and colleagues
• Strong organisation skills and attention to detail
• Ability to work independently and take ownership overnight
• Calm, professional manner suited to night service
• Comfort working with digital systems and mobile applications
• Commitment to a night‑shift schedule
• Right to Work in the UK

Working pattern

• Five nights per week
• Overnight schedule: 10.30pm to 7.00am
• Hybrid role typically split across three Coordinator shifts and two Server shifts

What we offer

At Four Seasons Hotel London at Park Lane, we support passionate people who want to grow, lead, and build long term careers within a world class luxury brand.

• £41,000 annual package inclusive of base salary and service charge
• Structured 40 hour working week
• Excellent training and clearly defined career development pathways
• Strong internal progression opportunities across London and the global Four Seasons portfolio
• Holiday entitlement increasing with service up to 33 days
• Company Sick Pay, increasing with service
• Life insurance while on duty
• Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
• 50 percent discount across UK Four Seasons food and beverage outlets from day one for up to four guests
• Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day
• Access to Wellhub, offering support for fitness, mindfulness, therapy, nutrition, and sleep
• Bupa Dental Cover or Bupa Cash Plan
• Enhanced maternity and paternity pay
• Uniform with complimentary professional dry cleaning from day one
• Season Ticket Loan and Cycle to Work scheme
• Access to Stream for greater pay flexibility and discounts
• Employee recognition programmes including monthly awards and events
• Annual themed team events plus regular social, charitable, and sporting activities

Why nights at Four Seasons Park Lane

This role offers stability, independence, and the opportunity to deliver premium service in a calm overnight environment, backed by a supportive team and a globally respected brand.

If you enjoy night work and take pride in delivering thoughtful, refined hospitality, we would love to hear from you.

We look forward to receiving your application.