P2P Service Delivery Lead-1

Fixed-Term contract for 1 year

We are looking for a P2P Service Delivery Lead (SDL) to manage P2P Pharma Operations organization from the Europe Hub in Poznan. This includes oversight and responsibility for the services delivered by P2P GSK Operations Centre (GOC) in Bucharest and the P2P GSK Operations Centers in India.

This role will require knowledge and understanding of P2P end-to-end processes, projects as well as BPO oversight for activities performed remotely via a Service provider (BPO).

Key Responsibilities:

• Provide an end-to-end view of Purchase to Pay services across Europe delivered by BPO and Help hubs.

• Drive delivery and performance of Purchase to Pay services across European organizations.

• Oversee day-to-day BPO and internal operations, including KPIs/SLAs design, monitoring, issue resolution, and action plans for red KPIs.

• Escalate operational issues via established GFS governance when required.

• Partner with Europe Finance, P2P SMEs, and vendors to resolve issues and improve P2P performance.

• Collaborate with the P2P GPO team to implement and embed global process and tool improvements.

• Ensure BPOs follow standard practices and consistent service delivery aligned with GSK policies, tools, and processes.

• Manage process-related admin and access tasks, including role approvals for BPO teams and payment approvals.

• Ensure robust BCP, risk management, and compliance with internal controls and regulations through appropriate policies and procedures.

• Act as escalation point for invoice/payment issues, manage stakeholders, prepare/present Finance Board materials, lead people and performance, and support global projects.

Basic Qualifications:

• University degree in Finance, Accounting, Business or a related field.

• 5+ years of experience in the Purchase to Pay (P2P) area.

• Minimum 3 years of management or supervisory experience in a matrix organization.

• Experience working in a control-focused / SOX-compliant environment.

• Preferably, prior experience managing an offshore service team.

• Practical, hands-on experience with SAP.

• Advanced skills in Excel.

• Experience with reporting/data mining tools (e.g. SAP, Power BI, Celonis, Tableau) is an advantage.

• Proven ability to identify and resolve problems proactively and collaboratively, with excellent communication and stakeholder influence skills.

• Fluency in English.

Working model
This role is hybrid. You will be expected to work from our Poland office regularly and be available for in-person collaboration.

Why GSK?

Our values and expectations are at the heart of everything we do and form an important part of our culture. These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork.

• Career at one of the leading global healthcare companies.

• Contract of employment.

• Attractive reward package (annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement, holiday benefit).

• Life insurance and pension plan.

• Private medical package with additional preventive healthcare services for employees and their eligible.

• Sports cards (Multisport).

• Possibilities of development within the role and company’s structure.

• Personalized learning approach (mentoring, online training’ platforms: Pluralsight, Business Skills, Harvard Manage Mentor, Skillsoft and external training).

• Extensive support of work life balance (flexible working solutions, short Fridays option, health & well-being activities).

• Supportive community and integration events.

• Modern office with creative rooms, fresh fruits everyday.

• Free car and bike parking, locker rooms and showers.

#LI-GSK #LI-HYBRID

Polish Salary Range / Polski przedział wynagrodzenia: PLN 177,000 to PLN 295,000The annual gross base salary range for new hires in this position is listed above for each applicable location. These ranges take into account a number of factors including the candidate’s skills, experience, education level and the market rate for the role. In addition, this position may offer an annual bonus and eligibility to participate in our share based long term incentive program which is dependent on the level of the role. More detailed information on the total benefits package will be supplied during the recruitment process. This role is available for applicants from multiple locations, and therefore salary ranges for certain locations are also shown. Salary ranges for other locations are shown because some markets have pay transparency laws that require salary information on job postings, and those locations are potential job sites for this role. If salary ranges are not displayed in the job posting for a specific location or country, the relevant compensation will be discussed during the recruitment process. Please note salaries vary by country based on the candidate’s skills, experience, education level and the market rate for the role. Offers are typically made within the advertised range based on the candidate’s skills, experience and qualifications, with the upper end generally reserved for highly experienced candidates or other exceptional circumstances aligned with these criteria.Roczny przedział wynagrodzenia zasadniczego brutto dla nowo zatrudnionych osób na tym stanowisku został wskazany powyżej dla każdej właściwej lokalizacji. Przedziały te uwzględniają szereg czynników, w tym umiejętności kandydata, doświadczenie, poziom wykształcenia oraz rynkowy poziom wynagrodzenia dla tego stanowiska W zależności od stanowiska i obowiązujących polityk wewnętrznych, rola ta może również uprawniać do otrzymania premii (jeśli ma zastosowanie i jest przyznawana na podstawie określonych, obiektywnych kryteriów) oraz/lub nagród za wyjątkowe wyniki (przyznawanych według uznania pracodawcy). Wszystkie świadczenia ustawowe będą zapewnione zgodnie z przepisami prawa polskiego. Mogą być także oferowane dodatkowe benefity, takie jak prywatna opieka medyczna, dodatkowe płatne dni wolne, ubezpieczenie na życie, prywatny plan emerytalny oraz w pełni płatny urlop rodzicielski i urlop na opiekę nad członkiem rodziny. Bardziej szczegółowe informacje na temat całkowitego pakietu wynagrodzenia i świadczeń przypisanego do tego stanowiska zostaną przekazane podczas procesu rekrutacyjnego. Przedziały wynagrodzenia dla innych krajów mogą być również widoczne, ponieważ na niektórych rynkach obowiązują przepisy dotyczące jawności wynagrodzeń, które wymagają zamieszczania takich informacji w ogłoszeniach o pracę, a wskazane lokalizacje mogą stanowić potencjalne miejsce wykonywania tej roli. Jeśli przedział wynagrodzenia nie jest podany w ogłoszeniu dla konkretnej lokalizacji lub kraju, odpowiednie informacje o wynagrodzeniu zostaną omówione w trakcie procesu rekrutacyjnego. Prosimy pamiętać, że poziom wynagrodzenia różni się w zależności od kraju i jest ustalany na podstawie umiejętności, doświadczenia, poziomu wykształcenia oraz rynkowego poziomu wynagrodzenia dla danego stanowiska. Oferty są zazwyczaj przedstawiane w granicach wskazanego przedziału, z uwzględnieniem umiejętności, doświadczenia i kwalifikacji kandydata, przy czym górna granica jest zwykle zarezerwowana dla kandydatów o bardzo dużym doświadczeniu lub w innych wyjątkowych okolicznościach zgodnych z tymi kryteriami.

As an Inclusive employer, we encourage you to reach out if you need any adjustments during the recruitment process. Please contact our Recruitment Team at pl.recruitment-adjustments@gsk.com to discuss your needs.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.

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