Parking and Transportation Customer Service Representative

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Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account.

Position Summary:

Florida Atlantic University’s Business Services is seeking a Parking and Transportation Customer Service Representative - Boca Raton, FL.

This position reports to the Associate Director of Parking and Transportation and will be responsible for providing first-line customer service to students, faculty, staff and visitors regarding general parking and transportation matters.

Summary of Responsibilities:

• Provides first-line customer service to students, faculty, staff and visitors regarding general parking and transportation matters.

• Provides day-to-day contact, interaction, standard policy/procedural information.

• Performs routine problem resolution on matters pertaining to parking and transportation issues.

• Oversee direct front-desk customer assistance in a high volume, fast-paced environment; directs and provides information to customers; calmly facilitates the resolution of customer complaints in an often-volatile environment.

• Establishes and manages faculty/student accounts, as appropriate to the individual position, within the prescribed policy and procedural guidelines.

• Handles and monitors account transactions and associated documentation; investigates and resolves or refers account problems and discrepancies as appropriate.

• Research and resolve customer issues or recommend solutions to management.

• Monitors all incoming communications via email or telephone and either respond or refers to appropriate responder for resolution.

• Maintains vigilance with respect to potential security problems, such as fraud or inappropriate customer behavior, and alerts and coordinates with management, security personnel, and/or police, as per established procedures in the event of a security situation.

• Maintains records of service desk transactions and prepares routine and ad-hoc activity reports to management, as required.

• May provide specified customer services in locations remote to the central office, as appropriate to the objectives and requirements of the individual position.

• Performs miscellaneous job-related duties as assigned.

FAU Benefits and Perks:

If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:

• Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.

• State retirement options including tax-deferred annuities and Roth 403(b) plans.

• State employees Public Service Loan Forgiveness (PSLF) program - https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service

• Flexible work arrangement plans - https://www.fau.edu/hr/employee_relations/flexwork.php

• Sick Leave Pool Program

• Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion).

• Paid Community Engagement Volunteer Service Day - https://www.fau.edu/hr/documents/community-engagement-volunteer-leave4-2015.pdf

• Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).

For details on FAU's amazing offers visit us at https://www.fau.edu/hr/benefits/index.php

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Minimum Qualifications:

High School diploma and 5 years of work experience directly related to the duties and responsibilities.

Knowledge, Skills and Abilities Required: Must have computer knowledge, experience with MS Office Suite, Excel, Outlook, Teams and ability to learn various software related to Parking and Transportation processes. Must have customer service experience.

Salary:

$42,000.00 per year.

College or Department:

Parking and Transportation

Location:

Boca Raton

Work Days and Hours:

Monday - Friday, 8:00 a.m. - 5:00 p.m.

Application Deadline:

2026-06-17

Special Instructions to Applicant:

APPLICATION DOCUMENTS REQUIRED:
Cover Letter
Resume

OFFICIAL SEALED TRANSCRIPTS REQUIRED:
Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.

PRE-EMPLOYMENT SCREENINGS REQUIRED:
Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.

REQUEST FOR ACCOMMODATIONS:
Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at 561-297-3004 or send an email at accommodate@fau.edu. To contact Human Resources, please call 561-297-3057. For communication assistance call 7-1-1.