Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!
What you get to do:
You’ll be one of the first points of contact for all new and returning park Ambassadors. You will be focusing on the recruitment, interviewing, and onboarding of all applicants. You will:
- Review applications for frontline and professional positions, and ensure the applicant meets all hiring requirements
- Conduct applicant placement interviews (in-person, phone call, and virtual)
- Maintain open and consistent communication via text, phone, and email with applicants
- Complete paperwork processing appointments, take ID pictures, and print name tags
- Track candidate activity and disposition candidates in the applicant tracking system
- Assist in identifying recruitment opportunities and hiring strategies
- Assist the HR department in various functions including but not limited to administrative duties and internal recruitment activities
- Assist the Training & Development team in the implementation of ambassador events
- Assist with wardrobe distribution for ambassadors as needed
- Greet, assist, and resolve all matters regarding guests, ambassadors, candidates etc. that enter the building
- Assist in other areas of the Human Resources department as needed
What it takes to succeed:
- At least 18 years of age
- At least a high school diploma or GED equivalent.
- Proficiency with Microsoft Office with a high aptitude for computer software programs
- A passion for customer service
- Excellent multi-tasking and time management skills
- Strong communication and interpersonal skills
- Active listener with the ability to anticipate guests’ needs
- Flexibility to perform varied duties
What else is important:
- Must be able to lift, push, pull and/or carry up to 50 lbs
- Position engages in extensive walking and standing throughout entire work shift
- Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
- Perform cleaning duties; including use of cleaning chemicals
- Must be willing to comply with all SEA grooming guidelines and employment standards
- Must be able to work indoors and outdoors, in varying weather, to include extreme heat (both in and out of costume)
- Must provide flexible, consistent availability (including nights, weekends and holidays) and adhere to our Holiday and Availability agreement.
- Consistently practice safe work habits including the use of Personal Protection Equipment (PPE) and reporting unsafe situations
- Ability to successfully complete all legal, company and department training requirements within established timelines
The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:
- FREE park admission
- Discounts on park admission tickets and passes for family and friends
- Park discounts on food, merchandise, etc.
- Scholarship opportunities
- Exclusive employee events and giveaways
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.
