Partner and Performance Program Manager

The people here at Apple don't just create products - they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it! The Apple Wallet, Payments, and Commerce team is rapidly growing, entering new markets and adding innovative new features to our products. We believe the role would place you in a highly-energized environment with some of the most talented and creative individuals in the industry where you would be inspired to share your years of experience along with providing meaningful support for the team.

Description

Join the Apple Pay Wallet and Payments Operations team, working within our organization to understand, develop and improve processes to create awesome experiences for our Apple Card and Apple Cash customers. You'll help us define our future vision, build operational capabilities, and drive operational excellence. In addition, you will work closely with cross functional teams, such as Product, Marketing, Retail, AppleCare, and Engineering teams.

The ideal candidate is passionate about the customer experience, curious, loves solving complex problems, has strong inter-personal skills and can collaborate internally and externally in a dynamic and evolving environment that values adaptability and thoughtful decision-making.

Responsibilities:

Partner with external teams including third-party vendors and financial institutions to align priorities, deliver projects and drive operational metrics (e.g. customer satisfaction, contact rate, costs, quality)

Engage with internal teams across product, engineering, finance, operations, and strategy to assess, influence, and deliver on product roadmap

Define support strategy and experience for new features, enhancements and new policies

Evolve servicing location and automation strategy to help customers in a fast and efficient way

Triage, root cause and solve issues quickly, while providing appropriate updates to relevant teams

Preferred Qualifications

Proficiency using Apple tools (Keynotes and Numbers) for presenting and analytics

Ability to adapt and contribute positively in a positively in a dynamic and evolving work environment

Analytical and creative problem solver with a can-do attitude and flexibility to accommodate evolving business needs

Demonstrated ability to learn quickly and achieve results in a new space

Experience in the Financial services industry, retail banking, servicing operations management, and vendor management experience

Experience working in contact centers

MBA or a relevant post graduate degree or equivalent experience in leadership or strategic roles.

Minimum Qualifications

10+ years of relevant Project Management experience.

Bachelors in Business, Finance, Engineering or a related field.

Experience presenting to a range of stakeholders, including senior leadership and cross-functional teams

Experience collaborating with different teams (internal and externally) with a proven track record of influencing without authority

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $140,700 and $268,400, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.