Partner Documentation Manager
NICE
USA - Atlanta, GA; USA - Hoboken, NJ; USA - Richardson
Full-Time
Competitive
RemoteExecutive
At NiCE, we dont limit our challenges. We challenge our limits. Always. Were ambitious. Were game changers. And we play to win. We set the highest standards and execute beyond them. And if youre like us, we can offer you the ultimate career opportunity that will light a fire within you.
The Partner Documentation Manager will define, standardize, and scale the way we document and communicate processes across the Global Partner Organization. This role translates complex workflows, partner program mechanics, and system interactions into clear, structured, and usable documentation. You will collaborate with Partner Programs, Operations, Enablement, Sales, and Systems teams to ensure all processes are consistently documented, version-controlled, and aligned to business objectives.
Define standards for process documentation and SOP creation
Translate complex workflows into clear SOPs, playbooks, and process maps
Support development of global documentation frameworks and templates
Capture and document current and future state processes
Build and maintain process maps across partner lifecycle activities
Maintain centralized knowledge base documentation
Align documentation with CRM/PRM systems and workflows
Document process updates, launches, and system changes
Create quick-reference guides and enablement content
Identify gaps and improve documentation quality
23 years of experience in technical writing, process documentation or SOP development
Ability to translate complex concepts into structured, user-friendly documentation
Experience with process mapping and workflows
Comfort working with cross-functional stakeholders
Strong attention to detail and documentation accuracy
Excellent written and verbal communication skills
Experience with documentation tools and AI tools (e.g., Confluence, SharePoint, Lucidchart, Claude, Copilot)
Organized and structured thinker
Exposure to partner programs or sales operations
Familiarity with CRM/PRM systems
Experience working with global teams
Basic process improvement understanding
Knowledge base management experience!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
About NiCE
NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.