About Us:
At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world!
Role Overview:
The Connectivity Ecosystem department focuses on orchestrating the hospitality tech ecosystem to become the strategic partner of choice for accommodations. We are currently evolving from a manual, relationship-driven model to a scalable, digital self-service model powered by our Salesforce-based platform, the Connectivity Provider Hub.
As the
Partner Ecosystem Technology Lead, you will own the delivery of provider-facing Salesforce capabilities within Connectivity Partnerships. You will translate commercial program requirements into working platform solutions across
Experience Cloud, Loyalty Management, and Partner Ecosystem Management.
This role operates as both a
product owner (prioritizing the delivery backlog) and a
platform specialist, spending half of the time hands-on configuring and delivering solutions with minimal engineering dependency. You are the crucial bridge between our business teams who define what providers need, and the Salesforce platform that delivers it.
What makes this role interesting:
- Greenfield build: You will stand up Loyalty Management and Partner Ecosystem Management from scratch, shaping the future state rather than just maintaining legacy systems.
- Visible business impact: You will influence how thousands of connectivity providers interact with Booking.com, impacting performance across millions of properties.
- Ownership with autonomy: You will own a dedicated backlog and drive execution end-to-end, holding external partners accountable for delivery.
- Part of something bigger: You will directly contribute to a cross-Salesforce platform vision across the entire accommodations business.
Key Job Responsibilities and Duties:
- Independently design, configure, and deliver Salesforce solutions end-to-end, spending half time on hands-on implementation while ensuring scalability, maintainability, and governance.
- Act as the Product Owner for Provider Self-Service, leading backlog prioritization, quarterly planning, and sprint execution to minimize dependency on engineering teams.
- Own functional governance for Partner Ecosystem capabilities (Experience Cloud, Loyalty, PEM), including data quality, security, and org health standards.
- Manage the scope of work and budget for external implementation partners, holding vendors accountable for complex architecture, delivery quality, and timelines.
- Collaborate closely with the Sales and Service Cloud Platform Managers to ensure consistent data models, shared configuration standards, and aligned release management.
- Build and scale a self-service Partner Ecosystem that reduces manual operations, drives measurable gains in partner engagement, and increases partner autonomy.
Role Qualifications and Requirements:
- Platform & Ecosystem Experience: 5+ years of experience in Salesforce product management, platform ownership, or similar roles in complex environments.
- Technical Expertise: Deep experience utilizing Salesforce Experience Cloud, Salesforce Loyalty Management, Salesforce Partner Engagement Management (PEM), and Salesforce CMS.
- Strategic Product Ownership: Strong business acumen with the ability to translate commercial objectives into scalable platform solutions and Partner Management strategy.
- Governance & Feasibility: Deep understanding of CRM ecosystems, integrations, and how to leverage standard "clicks-not-code" Salesforce capabilities while maintaining org health.
- Execution Mindset: High performer with excellent organizational skills to prioritize tasks, manage parallel tracks, and operate with a strong experimentation, test, and learn mindset.
- Communication: Exceptional oral and written communication skills to facilitate discussions with both executives and execution teams.
- Salesforce Certifications: Recognized expert holding multiple certifications, specifically: Advanced Admin, Experience Cloud Consultant, and Loyalty Cloud.
Inclusion at Booking.com:
Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.
Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech."
We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
Application Process:
- Let's go places together: How we Hire
- This role does not come with relocation assistance.
Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
