Partner Operations Specialist
Anthropic
San Francisco, CA | New York City, NY
Full-Time
$140,000
HybridExecutive
Anthropics mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
As a Partner Operations Specialist, you'll be the operational engine behind Anthropic's growing partner ecosystem. This is a hands-on role focused on executionyou'll process deal registrations, administer Market Development Fund programs, and support Customer Acceleration initiatives, ensuring transactions are accurate and partners get what they need to succeed. You'll work closely with our Partnerships team and cross-functional partners in Finance, Legal, and Sales Operations to deliver smooth program execution and excellent partner experiences.
This role is ideal if you're detail-oriented, take pride in getting things right, and find satisfaction in being someone the team can count on. You'll be in the details daily: processing requests, maintaining systems, resolving issues, and ensuring both partners and internal teams have what they need.
Process and manage deal registrations submitted by partners, including reviewing for completeness, routing through approval workflows, updating Salesforce records, and communicating status to stakeholders
Administer Market Development Fund programs by validating requests, tracking allocations, processing proof-of-execution submissions, coordinating reimbursements with Finance, and responding to partner inquiries
Support Customer Acceleration Fund programs, including POC funding and API credit distribution, by processing requests, coordinating allocations with technical teams, and monitoring credit consumption
Process partner referral submissions and serve as a point of contact for partner operations inquiries, escalating complex issues as needed
Maintain partner data quality in Salesforce, run standard reports, prepare data for leadership reviews, and support dashboard maintenance
Document processes and standard operating procedures, flag inefficiencies, and support training for new team members
Have 2-4 years of experience in operations, sales operations, partner operations, or a similar support function
Are proficient in Salesforce (data entry, reporting, basic workflow navigation) and comfortable learning new systems quickly
Have strong Excel or Google Sheets skills for data analysis and reporting
Demonstrate consistent accuracy and attention to detail in fast-paced environments
Communicate clearly and professionally, and can explain processes in ways that are easy to understand
Take ownership of your work and are proactive about asking questions when something isn't clear
Experience with partner or channel programs, partner portals, or incentive management systems
Familiarity with managing SLAs and processing queues
An interest in how partner operations enables broader business growth
A desire to identify process improvements and contribute ideas, not just execute tasks
The annual compensation range for this role is listed below.
For sales roles, the range provided is the roles On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience.
Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any linksvisit anthropic.com/careers directly for confirmed position openings.
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact advancing our long-term goals of steerable, trustworthy AI rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process