Partner Service Management - Digital, Principal (Senior Manager)

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on.

About the Role

To drive digital and AI‑enabled innovation across PD channels and partners by designing and implementing scalable tools and platforms that enhance sales effectiveness, operational efficiency, partner stickiness, and customer experience through strong cross‑functional collaboration.

Roles and Responsibilities:

• Drive digital and AI innovation across PD channels and partners by conceptualizing, designing and delivering scalable solutions that directly support business growth, productivity uplift, and partner stickiness.

• Translate business strategies into AI or technology‑enabled use cases, including but not limited to sales intelligence, sales management insights, automation, and conversational AI, to drive measurable improvements in sales effectiveness, manager coaching quality, and operational efficiency.

• Drive the evolution of channel and partner digital platforms, driving continuous enhancement of tools such as Activity Management, AI seller assistant, and AI avatars to strengthen engagement, adoption and business outcomes.

• Champion advanced AI capabilities (e.g. chatbots, knowledge base, performance intelligence) by collaborating with local and group stakeholders to embed AI solutions aligned with future ways of working.

• Develop and execute the digital innovation roadmap for PD channels and partners, ensuring initiatives are prioritized by business value, delivered cost‑effectively, and implemented with disciplined governance and change management.

• Enable business adoption and value realization by providing end‑to‑end support from ideation to launch, including requirements alignment, demos, training, rollout support, and post‑launch optimization.

• Leverage data and insights to track adoption, usage and KPIs, translating analytics into actionable recommendations to continuously improve tool effectiveness and business impact.

• Act as PD innovation ambassador, working closely with team lead to drive innovation sharing and best practice exchange through showcases or competitions.

• Operate digital platforms at enterprise standard, ensuring system stability, proactive incident management, rapid resolution, and clear stakeholder communication to maintain trust and business continuity.

• Lead ad-hoc projects and assignments as needed.

Minimum Job Requirements:

• University / College graduate with 8 years’ relevant experience

• Experience in insurance or financial institution preferred

• Curious and courageous to share innovative ideas

• Experience in AI projects preferred

• Strong organization and management skills

• Strong presentation and communication skills

• Good written and spoken English, Cantonese and Mandarin

• Detail-minded with strong analytical, problem solving and negotiation skills

• Good team player with good stakeholder management skills

• Strong sense of ownership and manage tight timelines effectively

• Proactive and independent

• Project management experience

• Vendor management experience

Others:

• You are required to obtain relevant license if your job involves in regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.