Partnerships & GTM Associate
Location: Hybrid in New York City (3 day in-office requirement)
Qualifications:
- 12 years of experience in customer success, client servicing, partnerships, or a related field
- Strong written and verbal communication skills; comfortable presenting to internal and external stakeholders
- Highly organized with the ability to manage multiple priorities and partners simultaneously
- Experience with or willingness to quickly learn: Salesforce, Zendesk, Tableau, Redash, and AI productivity tools
- Comfortable working in a fast-paced, collaborative environment
A day in the life and how youll make an impact:
- Own day-to-day inbound case management from partner relationship managers, serving as a reliable escalation point and coordinating with internal teams to drive timely resolution of client issues end-to-end across multiple channels
- Conduct proactive check-ins and engagement activities across a portfolio of high-touch partners
- Own inbound demo requests, delivering clear and compelling product walkthroughs for partner-referred prospects
- Conduct outbound Voice of Customer calls with partner-referred clients to gather feedback, surface insights, and support retention and expansion opportunities
- Act as an extension of the partner's sales motion supporting prospect conversations, co-selling alongside partner reps, and helping move qualified deals forward on behalf of the partner
- Partner closely with Sales, Product, Marketing, CX, and Business Development teams to coordinate launches, trainings, campaigns, and partner enablement initiatives
- Build and maintain enablement decks, one-pagers, talk tracks, sales assets, and partner-facing materials tailored to each partner's sales motion and verticals
- Support training preparation, QBR coordination, and leadership presentations
- Maintain trackers, documentation, and reporting; compile GTM insights and engagement
About Melio USA:
- Competitive compensation packages: We strive to make each and every employee feel valued and appreciated.
- The annual base salary range for this position is $76,000 - $86,000 with an with an additional bonus component
- Medical, Dental, and Vision: We offer generous and highly competitive plans with up to 100% employer-paid coverage, FSA and HSA.
- 401K matching: Feel the investment of working at a hyper-growth startup.
- Wellness: We take a holistic approach to wellness at Melio with a focus on providing financial, physical, emotional, social, and community support for our employees.
- Time Off: Time to rest and recharge is a priority for us. We offer competitive vacation time, sick days, holidays, parental leave to allow you to take the time you need, when you need it.
- Food perks: Enjoy our fully stocked kitchens, along with a weekly Seamless stipend and plenty of catered meals each week.
- Office culture: Thrive in our collaborative offices in New York City in a hybrid working environment. We are dog friendly as well!
- Growth and development: Lean on the diverse team to foster professional and personal growth through workshops, mentorship programs, and team building activities.
Melio builds business-to-business (B2B) payment tools so small business owners can spend less time in the back office and more time on their craft. As the fastest-growing B2B payment platform in the US, Melio is working hard to find new and better ways to help small businesses succeed in the ways that work best for them.
Melio's diversity, equity and inclusion efforts have always been a top priority within our team. We are an Equal Opportunity Employer, and all of our employees encompass different strengths, experiences and backgrounds. DEI within Melio prioritizes race, gender, age, disability status, veteran status, sexual orientation, religion and many other parts that make up one's identity. Having a diverse team across all offices is key to our success, and inclusion is each #TeaMelio member's responsibility. Melio accepts job applications on an ongoing basis until the position is filled. If you are interested in applying for this job opportunity, please do so directly on our careers page (or if youre here already, scroll down and apply now!). This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
