Pathway Worker – Central Intake Service (CIS)

Pathway Worker – Central Intake Service (CIS)

Social Mission - Homelessness

Full-Time – Permanent

SCHADS Level 4

Why this role matters

The Central Intake Service (CIS) is a newTerritory‑wideinitiative reshaping how people experiencing or at risk of homelessness access support. CIS provides a single, culturally safe entry point into the homelessness service system. This ensures individuals only need to share their story once and are connected quickly to the right supports.

As a Pathway Worker, you will be part of a compassionate frontline team offering calm, welcoming and culturally responsive support to people seeking stability,safetyand connection. Every conversation you have, whether over the phone or face to face, helps someone navigate crisis with dignity, hope and a clearer path forward.

About the role

This role blendsphone‑based triage,face‑to‑face drop‑in supportand an outreachcomponent, offering variety and meaningful human connection throughout each day. During drop‑in hours, you will meet people in personat our hub or at partner sites, listen to their stories, provide information and advice, and help them access the right supports. Outside of drop‑in times, you will respond to calls from across the Northern Territory, triaging needs,refercallers to the right agencies, and offering a supportive first point of contact.

You will conducthigh‑qualityintake and risk assessments using the Australian Homelessness Vulnerability Triage Tool (AHVTT), ensuring clients are matched with the most suitable services. This includes providing tailored support, advocacy, housing information, financialassistancewhereappropriate, and warm referrals across the Territory.

The roleoperatesacross multiple locations including Lutheran Care offices,co‑locatedpartner sites and flexible outreach settings. You will helpmaintaina positive, safe andchild‑friendlyintake environment andparticipatein collaborative assessment andfollow‑upmeetings with service providers.

This permanent full-time position within the Central Intake Service, reporting to the Team Leader. Pay isin accordance witha SCHADS Level 4.

How you will make an impact

• Provide a welcoming, culturally safe first point of contact for individuals and families seeking support

• Deliver a mix of phone‑based triage,face‑to‑face drop‑inand outreachsupport

• Conducthigh‑qualityintake and risk assessments using the AHVTT

• Offer customised support, advocacy and advice based on client strengths and circumstances

• Provide relevant housing information, financialassistancewhereappropriate, and targeted referrals

• Redirect callers to the correct agencies and services across the NT, using strong knowledge of the Territory’s service system

• Maintain a positive, safe andchild‑friendlyintake environment

• Participate in collaborative assessment meetings to support continuity of care

• Work flexibly across multiple locations on a rostered basis, including phone anddrop‑inservices

What you will bring

• Qualifications in Community Services, Social Work, Psychology or similar (highly regarded)

• Experience in a social service environment, including intake,assessmentand referral

• Knowledge of homelessness services and the impacts of past government policies on First Nations people

• Experience working with people who may not have English as a first language

• Knowledge of local Aboriginal communities and culture

• Strong time management,planningand organisational skills

• High‑levelinterpersonal and communication skills

• Ability to work independently, show initiative and contribute positively to a team environment

• Competence using computers,internetand electronic communication systems

• Understanding of rapid rehousing andhousing‑firstmodels

• Awareness of the emotional impact of crisis accommodation on children and young people

• Valid NT Working with Children Check

• Current NT Drivers Licence

What we offer

• SCHADS Level 4 withAboveAwardConditions (up to 10%)

• Remote Area Housing Benefit for employees who live and work in the region (up to $31,800 tax free) and Entertainment Benefit (up to $2,650 tax free)

• Generous paid parental leave (12 weeks for primary carers)

• Purchased Leave Scheme (up to 8 weeks per year) and five days paid leave annually to experience working in other TSA programs

• Flexible working arrangements

• Access to EAP and a range of health and wellness initiatives

• Ongoing training and development to support your growth

• A rewarding,purpose‑drivencareer that makes a positive and lasting social impact

How to apply

If you are passionate about providing culturally safe,person‑centredsupport and want to contribute to a newTerritory‑wideinitiative improving access to homelessness services, we would love to hear from you. Pleasesubmityour resume and a cover letter outlining your experience and interest in the role.