Patient Access Liaison - TEPEZZA - Cleveland, OH
Amgen
Cleveland, Ohio
Full-Time
$158,394
RemoteExecutive
Join Amgen’s Mission of Serving Patients
At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.
Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas – Oncology, Inflammation, General Medicine, and Rare Disease – we reach thousands of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller, happier lives.
Our award-winning culture is collaborative, innovative, and science-based. If you have a passion for solving complex challenges and driving meaningful impact for patients, you’ll thrive as part of the Amgen team.
HOW MIGHT YOU DEFY IMAGINATION?
At Amgen, our shared mission—to serve patients—drives all that we do. As a global biotechnology leader, we collaborate across disciplines to deliver innovative therapies that reach millions of patients worldwide. It’s time for a career you can be proud of.
Live
What you will do
Let’s do this. Let’s change the world.
The Patient Access Liaison (PAL) is a field-based patient access and reimbursement specialist responsible for supporting patients, caregivers, healthcare providers, and sites of care in navigating insurance coverage and reimbursement pathways for Amgen therapies.
The PAL serves as a key resource in helping stakeholders understand payer requirements, prior authorization processes, reimbursement considerations, and available patient support resources. The role focuses on ensuring timely and sustained access to therapy by addressing reimbursement barriers and providing education to patients and providers on coverage and financial assistance programs.
Working within a collaborative field environment, the PAL partners with internal teams including Market Access, Medical Affairs, Advocacy, Marketing, Case Management, and Site of Care teams to support the patient journey. The role operates with independence in managing assigned patient cases and contributes field insights that inform broader access strategies.
Key Responsibilities
Patient Access and Reimbursement Support
Serve as a resource on patient access and reimbursement for infused and specialty therapies.
Assist patients, caregivers, and healthcare providers in navigating insurance benefits, prior authorization requirements, and reimbursement processes.
Support the identification and resolution of access challenges, including coverage questions, prior authorization barriers, and denied claims.
Provide education regarding coding and billing considerations relevant to therapy access.
Patient and Caregiver Engagement
Develop relationships with patients and caregivers through phone, virtual, and in-person engagement.
Secure written or electronic patient HIPAA authorization within assigned geography.
Assess individual patient needs and provide education and resources that support access to therapy.
Educate patients on coverage considerations and the steps required to obtain prior authorization.
Provide information regarding co-pay assistance programs, national foundations, and free drug programs when appropriate.
Provider and Site-of-Care Education
Educate physician offices and sites of care on therapy coverage pathways and reimbursement processes.
Provide information regarding common prior authorization requirements, coding considerations, and billing practices.
Support healthcare providers and infusion centers in navigating reimbursement questions related to patient cases.
Access Issue Resolution
Investigate patient access challenges before and after infusion.
Support physician offices and sites of care in reviewing denied claims and identifying potential next steps.
Escalate complex or systemic reimbursement issues to appropriate internal stakeholders.
Cross-Functional Collaboration
Partner with internal stakeholders including Market Access, Medical Affairs, Advocacy, Case Managers, and Site of Care teams to support patient access initiatives.
Coordinate with internal and external partners to ensure appropriate resources are available to support patient access.
Share field insights regarding payer policies and reimbursement challenges.
Compliance, Safety, and Operational Excellence
Adhere to company policies, compliance guidance, and applicable to federal, state, and local regulations.
Ensure activities align with HIPAA privacy requirements and internal compliance guidelines.
Report adverse events and product complaints through established pharmacovigilance processes.
Maintain accurate documentation of activities and interactions in Amgen’s internal system.
Win
What we expect of you
Basic Qualifications - Level 5
Doctorate degree
OR
Master’s degree and 2 years of patient services and/or access and reimbursement experience
OR
Bachelor’s degree and 4 years of patient services and/or access and reimbursement experience
OR
Associate’s degree and 8 years of patient services and/or access and reimbursement experience
OR
High school diploma / GED and 10 years of patient services and/or access and reimbursement experience
Basic Qualifications - Level 6
Doctorate degree and 2 years of patient services, and/or access and reimbursement, experience
OR
Master's degree and 4 years of patient services, and/or access and reimbursement, experience
OR
Bachelor's degree and 6 years of patient services, and/or access and reimbursement, experience
Preferred Qualifications
Experience supporting buy-and-bill or infused pharmaceutical therapies
Rare disease or orphan drug experience
Clinical background such as nursing or allied health
Understanding of reimbursement processes including prior authorization, appeals, and denied claims management
Knowledge of HIPAA guidelines and FDA regulatory requirements
Familiarity with internal and OIG compliance guidelines
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Ability to manage complex patient situations and resolve access barriers
Experience working in cross-functional field teams
Proficiency in Microsoft Office, CRM, AI and relevant systems
Access and reimbursement knowledge
Prior authorization processes
Healthcare reimbursement systems
Coding and billing awareness
Patient support program knowledge
Compliance and privacy requirements
Learning agility
Decision quality
Stakeholder engagement
Ability to respond rapidly to urgent access needs to prevent treatment delays or lapses
Ability to operate effectively in matrix field environments
Travel up to 50%, including occasional overnight and weekend commitments
Thrive
What you can expect of us
As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.
The annual base salary range is from $158,394 -$185,578 for Level 5 , $164,276 - $ 222,256 for Level 6. Actual salary will vary based on several factors including, but not limited to, relevant skills, experience, and qualifications.
In addition to the base salary, Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:
Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans and bi-annual company-wide shutdowns
Flexible work models, including remote work arrangements, where possible
Apply now
for a career that defies imagination
Objects in your future are closer than they appear. Join us.
careers.amgen.com
Application deadline
Amgen's application deadline is August 3, 2026; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
.Salary Range
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