Patient Care Coordinator

Join a team that shares your calling

At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home.

FTE: 1.0, Shift: Day, Schedule: Monday - Friday

Position Summary

MultiCare Plastic Surgery offers cosmetic surgical services at its clinic in Tacoma, Washington near Tacoma General Hospital. The Patient Care Coordinator (PCC) serves as a key member of the Plastic Surgery team. They are responsible for all aspects of clerical duties assigned by a clinic. Duties include variations of—greeting patients, answering phones, and directing calls, assisting patients/families; scheduling, registration, charge entry, payment posting, batch balancing, cash reconciliation/balancing, operating several types of basic office equipment, etc. They are also responsible for ensuring that appropriate referrals are made to participating providers, with the patient’s health plan. The PCC acts as a resource regarding referrals and insurance plans guidelines. The PCC is responsible for coordinating a panel of cosmetic surgery patients and the logistics of their pre-surgery work-up. They serve as the key point of contact for cosmetic patients, keeping them on track and informed at every step leading to surgery.

Requirements

• High school diploma/GED equivalent preferred
• Related college coursework and or training desirable
• Minimum one (1) year work experience in cosmetic office preferred
• Minimum two (2) years’ work experience preferably in a medical office setting
• Experience with medical terminology
• Healthcare insurance or related experience desirable
• Strong Microsoft Word, Excel, and Outlook skills
• Experience with EPIC desirable

Why MultiCare?

Rooted in the local community

Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.

Growth and education

Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.

Well-being and support

Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.

Living our values

Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.

Belonging for all

Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.

Pacific Northwest lifestyle

Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $20.27 - $29.16 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.