Patient Care Coordinator - Thorncliffe Dental Centre

Get to Know Us:

Thorncliffe Dental Centre is a patient-focused dental practice dedicated to providing high-quality care in a welcoming and professional environment. Our team offers a comprehensive range of dental services using modern technology and a personalized approach to help patients achieve healthy, confident smiles.

As a Dental Assistant, you will join a collaborative team that values compassion, teamwork, and clinical excellence. We are committed to creating a positive experience for both our patients and staff while supporting professional growth and development.

Schedule:

• Monday: 8:00 am - 5:00 pm
• Tuesday: 10:00 - 6:00 pm
• Wednesday : 11:00 - 8:00 pm
• Friday: 9:00 am - 5:00 pm
• 2 Saturdays a month: 9:00 am - 4:00 pm

What Sets Us Apart:

• Grow Without Limits:We’llmatch your ambition,curiosityand drive to be your best with award-winning education, hands-on experience, realrecognitionand proven pathways that grow yourexpertiseon your terms

• Brilliant Rewards:Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program

• Build Your Career with Us:Be part of a team that sharesexpertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth

• Culture & Flexibility:Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth

The wage for this Dental Administrator position is$22.00 - $25.00/hour depending on skills, experience, and location.

Please note that this is areplacementjob opening.

Your Role:

• Welcome and assist patients upon arrival, creating a warm and positive first impression

• Optimize the daily appointment schedule to ensure full utilization with minimal gaps

• Effectively manage the recall system and maintain accurate, up-to-date patient records

• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations

• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts

• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments

• Complete patient billing following treatment, process payments,submitinsurance claims, and respond to fee inquiries in a professional and positive manner

About You:

• Minimum 1 year ofDental Administrationexperienceisrequired

• Experience with dental software programs is required

• Clinical backgroundis considered anasset

Application Information:Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.