Patient Coordinator/Clinical Assistant - Driftwood Dental

Our Vision at Driftwood Dental is to inspire change, create confidence and celebrate life!

The team at Driftwood Dental is passionately dedicated to continuous improvement and continually upgrading the knowledge and skills which contribute to our patients ongoing oral health.

Working within our network, you will have the opportunity to work alongside and learn from some of the industry’s leading clinicians, while having greater access to the most advanced treatment technologies and training & development.

https://www.smilesmithers.ca/site/home

Schedule: Monday to Thursday from 8:00am - 5:00pm, potentially some weekends and evenings. One weekend per month is mandatory

The wage for this position starts at $20.00 per hour.

Benefits of Joining Our Team:

• Competitive compensation

• Dental and health care spending account

• Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!

• Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services

• Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education

• Attend social and CE events to network with dental professionals in your community

• Work-life balance and flexibility

• Access to modernized technology to provide optimal oral care to patients

Responsibilities:​

• Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave

• Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps

• Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments

• Manage potential cancellations and overcome objections to motivate the patient to keep the appointment

• Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner

• Effectively manage the recall system and accurately maintain the patient database

• Process referral letters and other patient correspondence upon receipt from the provider

• Manage and file all patient records and charts

• Demonstrate active listening and empathy to patients using effective communication skills

About You:

• Detail oriented

• Proficiency in English with strong written and communication skills

• Strong organizational and multi-tasking skills

• Punctual and reliable

• Team Player

• Able to work in a fast paced environment

• Will need to be available to work 1 weekend per month

• Excellent written and verbal communication skills

• Intermediate skills in Microsoft word, excel, google docs etc.

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.