Patient Services Clerk

Job Description:

• Fitzroy location

• x2 Part time, permanent positions available

• Friendly and supportive team environment

About the Role

The Patient Services Clerk (PSC) provides crucial administrative support and reception duties within a busy Emergency Department. You will use your excellent customer-service skills inhandling patient enquires, via telephone and in person, in an efficient, courteous and helpful manner. A key component of the role is ensuring patient confidentiality is preserved at all times.

• Create patient records and complete all necessary information accurately and in line with current procedures
• Admit and discharge patients
• Maintain a high level of customer service and professional standards in answering and directing phone calls
• Take payments for overseas patients
• Liaise with patients, doctors, nurses and other members of multidisciplinary team
• Run reports and prepare Medical Records to be scanned

The classification for this position will be HS1 - HS17 ($58,442 - $64,610 per annum pro rata)

Your Contribution

• Previous experience in a similar position is required
• Strong attention to detail with the ability to multitask at all times
• Excellent customer service and communication skills
• Ability to problem solve and remain calm and polite under pressure
• A valid Nationally Coordinated Criminal History Check, or willing to obtain

What We Offer

• A focus on wellbeing initiatives, with regular events and programs
• Confidential, solutions-focused employee counselling
• A healthy work/life balance encouraged.
• Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities
• Salary Packaging – Increase your take home pay!
• In the heart of Fitzroy, CBD at our doorstep, close to some of Melbourne’s best cafes, public transport and lots of carparks
• Discounts and Promotions always available through our Foundation
• Regular opportunities for professional development to assist you to reach your career goals
• Culture of continuous improvement

About the Emergency Department
The Emergency Department at St Vincent’s Hospital provides services to patients requiring Emergency Care. There are 47 treatment areas including acute, short stay, fast track, resuscitation and Mental Health and Drug and Alcohol Hub. The department fosters a supportive, multidisciplinary team environment that is challenging, rewarding and dynamic

Working at St Vincent’s
St Vincent’s Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.

Application

• Please attach your resume and cover letter to your application with your availability.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve.

Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM

SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations).

Closing Date:

26 July 2026 11:59pm

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct