Patient Services Manager
AstraZeneca
Mississauga, Ontario, Canada
Full-Time
Competitive
HybridManager
At AstraZeneca, we pride ourselves on crafting a collaborative culture that champions knowledge-sharing, ambitious thinking and innovation – ultimately providing employees with the opportunity to work across teams, functions and even the globe.
Recognizing the importance of individualized flexibility, our ways of working allow employees to balance personal and work commitments while ensuring we continue to create a strong culture of collaboration and teamwork by engaging face-to-face in our offices 3 days a week. Our head office and BlueSky Hub in downtown Toronto are purposely designed with collaboration in mind, providing space where teams can come together to strategize, brainstorm and connect on key projects.
Our dedication to sustainability is also central to our culture and part of what makes AstraZeneca a great place to work. We know the health of people, the planet and our business are interconnected which is why we’re taking ambitious action to tackle some of the biggest challenges of our time, from climate change to access to healthcare and disease prevention.
Are you ready to build patient services that make timely access real for people across Canada? In this role, you will design, implement, and continuously optimize patient support programs that reduce friction for patients and healthcare providers while strengthening trusted partnerships across the health system. Your work will directly shape how people start and stay on therapy, turning insights into action that improves outcomes.
You will help grow a centre of excellence for patient services—initially supporting a defined portfolio with scope to expand across therapeutic areas as needs evolve. Operating as a highly visible individual contributor, you will collaborate across Market Access, Medical, Compliance, Legal, Pharmacovigilance, Finance, and Brand/Commercial to translate market dynamics into effective, compliant programs. Do you flourish with influencing without authority, aligning diverse partners, and turning sophisticated reimbursement challenges into clear solutions?
Patient Support Program Leadership: Lead the design, implementation, and optimization of patient services that deliver seamless, high-quality experiences for patients, healthcare providers, and partners—focusing on access, engagement, and adherence.
Cross-Functional Collaboration: Partner with Market Access, Medical, Compliance, Legal, Pharmacovigilance, Finance, and Brand/Commercial to convert insights and evolving market dynamics into practical program improvements that drive measurable impact.
Vendor Leadership: Set clear expectations and performance measures (SLAs, targets, SOWs), guide innovation and efficiency, and resolve issues quickly to ensure reliable, high-performing services.
Strategy and Program Design: Contribute to centre of excellence strategy through journey mapping for patients and HCPs, identification of barriers, and development of targeted solutions that improve access and retention.
External Environment Scanning: Stay current on Canadian reimbursement policy, payer dynamics, and industry standard methodologies; translate intelligence into actionable recommendations that anticipate change and reduce risk.
Insight Gathering: Use approved engagement methods, including advisory boards, to gather compliant insights and feed continuous improvement in program experience and outcomes.
Budget Ownership: Manage program budgets in partnership with Finance, including forecasting, procurement, reconciliations, and contract compliance to safeguard value and performance.
Performance Measurement: Define critical metrics, build dashboards, lead post-launch hyper-care, and drive continuous improvement to elevate experience, accelerate time-to-therapy, and sustain adherence.
Governance and Compliance: Adhere to SOPs, escalation pathways, and risk management processes to maintain trust and operate with integrity in a regulated environment.
Reimbursement Navigation Support: Anticipate and resolve access barriers across public and private payers and support appeals as required to secure sustainable, timely access for patients.
Proven experience in patient support programs within the pharmaceutical industry or experience working with third-party PSP vendors.
Proven success launching and operationalizing patient services in a regulated environment.
Post-secondary education in health sciences, business, or a related field (or equivalent experience).
Strong understanding of Canadian public and private reimbursement pathways, including navigation and appeals processes.
Demonstrated experience in program, project, and vendor management, including budget ownership and contract/SOW oversight.
Strong analytical skills with the ability to translate data and insights into practical actions.
Excellent communication and interpersonal skills, with experience working in highly matrixed organizations.
Ability to influence without authority and align diverse partners toward shared goals.
Bilingualism (English/French) is considered an asset.
When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.
Here, your work ensures more people can access the medicines they need. You will join a research-driven organization with a growing pipeline, where patient access is shaped through early involvement, smart evidence, and creative solutions for evolving payer requirements. We blend autonomy with collaboration—bringing unexpected teams together to spark bold thinking—so you can run fast on complex problems while supported by experts across functions and regions. Your storytelling and negotiation will help connect the enterprise to payers and government, and your program leadership will turn strategy into tangible results for patients. We value kindness alongside ambition, and we recognize people who challenge the status quo to build sustainable access that makes a visible difference.
Step into a role where your leadership transforms patient access—submit your application today and help shape the future of patient services across Canada!
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AstraZeneca is an equal opportunity employer that is committed to diversity and inclusion and providing a workplace that is free from discrimination. AstraZeneca is committed to accommodating persons with disabilities. Such accommodation is available on request in respect of all aspects of the recruitment, assessment and selection process and may be requested by emailing AZCHumanResources@astrazeneca.com.
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Annual base salary for this position ranges from 112,495.20 to 147,649.95.AstraZeneca is committed to providing fair and equitable compensation opportunities to all colleagues. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The range provided in this posting represents an offer pay range used in a majority of situations. The base pay offered will vary depending on multiple individualized factors, including the candidate's skills and experience, job-related knowledge, and other specific business and organizational needs. In some cases, offers outside the range may also be considered to address unique circumstances.
In addition, our permanent positions offer an annual Variable Pay Bonus/Short Term Incentive opportunity as well as eligibility to participate in our equity-based long-term incentive program (if applicable to role). Benefits offered for permanent roles include a competitive Flex Benefits & Retirement Savings Program, 4 weeks’ paid vacation, and annual Personal Days. Fixed Term Contract/Temporary positions (excluding students) are offered a Contract Benefits Program.
We are using AI as part of the recruitment process.
This advertisement relates to a current vacancy.