Are you ready to make an impact in the world of digital payments? Join our team where your analytical prowess and problem-solving skills will help shape the future. We offer a stimulating environment with opportunities for constant learning and expanded responsibilities.
As a Payment Lifecycle Analyst within Payments Operations, you will play a pivotal role in ensuring the smooth transfer of funds between various parties while enhancing our payment operations framework. You will leverage your knowledge of automation technologies and systems architecture to process payments across various products and parties. Your responsibilities include identifying and resolving issues, making decisions guided by established practices, and contributing to short-term operational goals. You will engage with stakeholders, manage projects, and spur continuous improvement initiatives, building strong working relationships with internal lines of business. Your ability to understand and apply cybersecurity controls, anti-fraud strategies, and data analysis techniques will be key to your success in this role.
Job responsibilities
- Utilize independent judgment and technical expertise to resolve exceptions and enhance control environments for technical, financial, and operational processes.
- Conduct research and data analysis to address non-routine payment lifecycle issues and ensure accurate, timely fund transfers across various products.
- Define project requirements and metrics using process models, and lead or contribute to process optimization initiatives to improve quality and customer experience.
- Apply knowledge of systems architecture and automation technologies to support process optimization and build effective relationships with stakeholders and teams.
- Coach, train, and mentor team members to uphold high service standards and serve as an escalation point for junior team members.
- Proactively maintain key business relationships with Payments leaders, Regulatory Operations, and Controls Managers. Additionally, engage second-level stakeholders including Technology, Risk, and Compliance.
- Support the quality facilitation of Payments Ops Governance meetings, through effective collation of information, use of data, identification, assessment, and management of risk. Questioning, root cause analysis and appropriate challenge to reach suitable corrective and preventative outcomes.
- Building knowledge of systems, processes, and regulatory requirements to support operational requirements and work with internal functional partners.
