Make your mark by leading a team that resolves time-sensitive payment investigations and helps clients move money with confidence. You will work on complex cases that require sound judgment, strong controls, and clear communication. Join a collaborative team that values continuous improvement and learning. Grow your leadership skills while improving processes that enhance client experience and reduce operational risk.
As an ACH Investigations Team Leader within the Payments Investigations team, you lead daily investigation activities for Automated Clearing House (ACH) transfers and support treasury client inquiries. You coach team members, prioritize work, and ensure cases are completed accurately and on time. You help maintain strong operational controls, complete required reporting, and keep documentation clear and consistent. You also manage escalations and drive improvements that strengthen quality and client outcomes.
Job responsibilities:
- Lead daily investigations workflow, prioritizing and assigning cases to meet service-level targets
- Coach and train team members on investigation practices, procedures, and documentation standards
- Review case work for accuracy, completeness, and timeliness using a dual-review approach when needed
- Resolve complex or sensitive cases with professionalism, urgency, and strong attention to detail
- Manage escalations and communicate clearly with internal partners and senior stakeholders as appropriate
- Maintain working knowledge of ACH investigation rules and related operational requirements
- Complete end-of-day controls, governance activities, and required operational reporting on time
- Monitor team operations including productivity, attendance, and daily activity tracking
- Identify process gaps and drive improvements that enhance quality, controls, and client experience
Required qualifications, capabilities, and skills:
- Experience leading or coordinating investigations or time-critical case management in payments or banking operations
- Knowledge of ACH investigations or the ability to learn and apply ACH investigation rules and procedures quickly
- Experience coaching, training, or providing day-to-day leadership to a team (formal or informal)
- Demonstrated ability to manage escalations and complex, client-impacting operational issues
- Strong controls mindset with consistent attention to detail and documentation quality
- Strong written and verbal communication skills, including clear case notes and operational updates
- Proficiency with Microsoft Excel and common workplace productivity tools used to track workflow and produce reporting
Preferred qualifications, capabilities, and skills:
- Experience supporting treasury or corporate clients in an operations environment with tight turnaround times
- Experience leading process improvements (for example, root-cause analysis, control enhancements, or workflow redesign)
- Familiarity with payment investigation tools or case management platforms supporting payments operations
ABOUT USJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAMJ.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
