Payment Operations Manager

Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

What’s the role?

We are looking for a Payments Operations Manager to support the COO & CEO of EPIL in overseeing the day‑to‑day operation of EPIL’s payment services. This is a high-volume, high-complexity role: the successful candidate will be expected to manage a large number of concurrent workstreams simultaneously, balancing competing priorities across governance, vendor oversight, regulatory frameworks and operational delivery — often with tight deadlines and a wide range of stakeholders. Strong project management capability is therefore essential, and is the primary differentiator we are looking for. The ideal candidate is also a hands-on executor - someone who rolls up their sleeves, dives into the detail, and ensures delivery.This role sits within the Payments organization and focuses on operational execution, ongoing monitoring and vendor oversight for EPIL’s payout activities, including disbursements to sellers, issue management, and first‑line oversight of key payment service providers and banking partners.

You will help ensure that EPIL’s payout processes are accurate, timely and well‑controlled, and that operational performance and risks are clearly surfaced to EPIL’s outsourcing and governance forums.

The Payments team is committed to maintaining a resilient, frictionless and scalable payments platform. Through EPIL and our global payment partners, Etsy enables buyers and sellers to transact across multiple currencies and payment methods while meeting local regulatory expectations.

This is a full-time position reporting to the Director of Payments Operations. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.

This role requires your presence in Etsy’s Dublin office once or twice per week depending on your proximity to the office. Candidates living within commutable distance of our Dublin office, may be the first to be considered. Learn more details about our work modes and workplace safety policies here.

What does the day‑to‑day look like?

• Oversee the disbursement of funds to EPIL sellers via EPIL’s payout payment service providers, ensuring payments are processed accurately and in line with agreed timeframes (daily, weekly, monthly) and service expectations.

• Monitor and report on key operational performance indicators , identify trends, and support remediation where service levels fall below target.

• Act as an operational point of contact for issues and incidents affecting EPIL’s payout and operational flows (such as failed or delayed disbursements or partner outages), coordinating internal and external stakeholders to drive timely resolution, documentation and follow‑up.

• Ensure incidents are logged, triaged and escalated in line with EPIL’s Incident Management Policy and outsourcing expectations, and maintain other relevant trackers (e.g. complaints tracker)

• Support execution of the Outsourcing Program by preparing and reviewing monthly metrics / KPIs / KRIs for EPIL’s outsourcing meetings and oversight decks.

• Support execution of the Business Continuity Management Framework including running Business Impact Analysis and Scenario Analysis.

• Manage operational rhythm of quarterly Board and CORE reporting by preparing board materials across the EPIL team and minutes as required, and providing clear operational summaries and input on material issues and planned changes that impact EPIL’s payout operations.

• Maintain and refine operational procedures (SOPs) relevant to EPIL’s payment operations, ensuring alignment with EPIL policies (Outsourcing, Incident Management, Operational Resilience, AML/CFT, Information Security) and that documentation remains audit‑ready.

• Participate in vendor oversight activities, including operational check‑ins, business reviews and follow‑up on due diligence or information requests, working closely with Partner Operations, Finance, Risk and Compliance.

• Gather data and prepare regulatory returns for the Central Bank of Ireland.

• Collaborate with Payments Engineering, Product and Analytics to troubleshoot recurring issues, optimize payout flows, and support delivery of operational components within cross‑functional change projects (for example, new payout rails or changes to settlement configurations).

• Of course, this is just a sample of the kinds of work this role will require. You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy’s discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• 5+ years of experience in eCommerce, FinTech or Banking Payments, with a strong focus on operations, payment processing or vendor / partner management and regulatory compliance.

• Proven operational knowledge of payout / disbursement flows and flow of funds (for example, settlement files, rejects/returns, reconciliation touchpoints), and the ability to understand operational and regulatory changes and assess their impact on payout processes.

• Experience working with or overseeing regulated entities, payment service providers, merchant acquirers and/or banking partners in a high‑volume environment, including monitoring KPIs and supporting remediation where performance falls below target.

• Comfort operating within a regulated or policy‑driven context, with an understanding of concepts such as outsourcing, incident management, operational resilience and AML/CFT expectations (experience with a licensed payment institution is a plus). Note: deep regulatory expertise is not a prerequisite — EPIL has experienced compliance and risk professionals to provide that guidance. What is essential is the ability to absorb and apply regulatory frameworks with confidence, and to project manage delivery against them rigorously.

• Exceptional project management skills, with a proven ability to manage a high volume of complex, concurrent workstreams across Operations, Engineering, Product, Finance, Risk and Compliance. The ideal candidate will be highly organized, comfortable juggling executing and delivering competing priorities under time pressure, and able to translate detailed requirements into clear actions, timelines and artifacts across a large and diverse stakeholder group. This is the most critical competency for success in this role.

• Strong analytical skills and experience using data and dashboards to monitor operational performance, identify issues, and propose improvements.

• Excellent written and verbal communication skills, with the ability to summarize complex operational issues clearly for both technical and non‑technical stakeholders.

• Excellent attention to detail, strong organizational skills and high motivation.

• International experience, or experience collaborating with cross‑border teams in a matrix organization, is a plus.

• Bachelor’s degree in a relevant field, or equivalent work experience.

• A trust in and commitment to Etsy’s vision, mission and values.

Additional Information

What's Next
If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.

Our Promise
At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status, or any other characteristic protected by applicable law. If, due to a disability, you need an accommodation during any part of the application or interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.