Payments Agent

Management Level

I

Lenvi is one of the UK’s leading providers of loan management platforms for the financial services sector. Our technology and expertise help lenders solve complex challenges, from attracting and retaining customers to managing risk and improving efficiency. We are redefining the future of lending through innovative technology, deep industry expertise, and customer centric solutions.

When you join Lenvi, you’ll benefit from:

• 29 days’ annual leave plus bank holidays, with the option to buy more.

• Up to 10% pension matching to help you save for the future.

• A flexible benefits allowance you can use on extras such as tech, travel insurance, private medical cover, additional life assurance, holiday purchase, and employee discounts and cashback.

• Access to a health and wellbeing platform with counselling, legal advice and wellbeing support.

• Two paid volunteering days each year.

• Learning and development opportunities to support your growth.

• A Value Bonus scheme recognising colleagues who go above and beyond.

• Discretionary bonus opportunities.

• An employee referral scheme.

Value Statement

We epitomise the values of being bold, insightful, energetic, and curious. Embracing calculated risks, thinking deeply, bringing enthusiasm, and constantly seeking knowledge. These values fuel our innovative spirit, drive our growth, and enable us to make a positive impact on our stakeholders.

The Role

Based out of our Leeds office, we are looking to hire Payments Agents to run the Payments processes associated with Lenvi’s Business Process Outsource (BPO) function. Reporting into the Payments Operations Manager, the role would be working within a small outsource finance team and would therefore suit someone with experience in an outsourced payments processes in a regulated loan book environment.

What You will be doing

• Respond to all enquiries, whether received by telephone, in writing, efficiently and in accordance with our payment policies

• Managing all incoming & outgoing payments, ensuring ledgers are up to date, payments reconciled and any other payment duties

• Ensure compliance with all statutory and regulatory requirements for payments with particular emphasis on treating customers fairly (TCF). Ensure all work is carried out in line with the applicable regulatory and legislative requirement

• Process the daily transactions for key BPO Customers

• Input into the monthly reporting for review by the FD and deliver to internal and external stakeholders

• To work as part of a wider Primary Servicing and Finance teams, open to undertaking and managing additional tasks as required to ensure SLAs are delivered

• Other relevant responsibilities, as required

Environment

The role will include some travel as necessary throughout the UK, with overnight stays involved. Hybrid working is available but the post-holder is expected to be on-site for a minimum of 3 days per week. Pace of environment is varied, ranging from responding to changing market needs through to the long term, necessitating methodical decision making.

What we would like to see from your application

• A minimum of 12 months experience, working within payments, financial services, fintech, or mortgages

• An understanding of the regulators involved in financial services

• Experience in communicating effectively

• Confident, flexible, and self-motivated.

• Articulate with the ability to interact with people at all levels

• A fast learner with the ability to acquire knowledge swiftly, work with the knowledge and pass it on as necessary

• Able to overcome objections and conflicts, proposing suitable methods of rectification

• Detail orientated with the ability to work methodically

• Able to prioritise tasks and workload to meet tight deadlines in a frequently changing environment

• Able to work proactively under your own initiative

• Adept at solving problems and possess strong analytical skills

Our Diversity Statement

At Lenvi we encourage individuals from all walks of life, without exception, to join our team. We know diversity fuels innovation and creativity, so we welcome applications from anyone, with any background.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.