We are looking for a detail-oriented and proactive Apprentice – Global Benefits Operations to support the handling of employee benefit-related cases across countries supported by Aon. The role will involve reviewing, processing, tracking, and resolving benefits queries and transactions in line with defined processes, service level agreements, and country-specific requirements. Aon supports multinational organizations with globally aligned and locally relevant benefits strategies across countries, making accuracy, responsiveness, and process discipline especially important in this type of work.
This internship is ideal for someone who is eager to build experience in global HR operations, benefits administration, case handling, stakeholder coordination, and service delivery within a fast-paced environment.
Key Responsibilities
- Support the end-to-end handling of employee benefits cases for countries supported by Aon.
- Review incoming requests related to benefits and ensure cases are categorized, assigned, and processed accurately.
- Respond to employee, manager, and stakeholder queries related to benefits within agreed timelines.
- Validate case details and supporting documentation before processing.
- Maintain accurate records in HR systems, case management tools, and trackers.
- Follow country-specific process guidelines, benefit eligibility rules, and documentation requirements.
- Escalate complex, high-risk, or out-of-scope cases to the appropriate team or supervisor.
- Coordinate with internal teams, vendors, and stakeholders to support case resolution.
- Monitor pending cases and follow up to ensure timely closure.
- Support service delivery by adhering to defined SLA, quality, and compliance requirements.
- Identify recurring issues, process gaps, and opportunities for improvement, and share observations with the team.
- Assist in preparing reports, dashboards, and status updates related to benefits case volumes and trends.
- Maintain confidentiality of employee and organizational information at all times.
- Be available to work in fluctuating shifts, including night shifts, weekends/holidays if required by business needs.
Key Skills and Competencies
- Strong attention to detail and accuracy
- Good written and verbal communication skills
- Ability to manage tasks in a fast-paced, high-volume environment
- Strong organizational and time management skills
- Ability to follow standard processes and instructions carefully
- Basic analytical and problem-solving skills
- Customer/service-oriented mindset
- Ability to work collaboratively with global teams
- Willingness to learn country-specific benefits processes and policies
- Flexibility to work in rotating shifts, including night shift
Preferred Qualifications
- Graduate / final-year student / recent graduate in Human Resources, Business Administration, Commerce, Management, or a related field
- Basic understanding of HR operations or employee life cycle processes is an advantage
- Familiarity with case management tools, HR systems, or MS Office applications (Excel, Word, Outlook, PowerPoint) is preferred
- Prior internship or academic exposure to HR/shared services/global operations is a plus
Eligibility / Experience
- Freshers
- Freshers with strong learning agility and interest in HR Operations / Benefits Administration are encouraged to apply
Behavioral Expectations
- Demonstrates professionalism and accountability
- Shows willingness to learn and accept feedback
- Handles confidential data responsibly
- Communicates clearly and respectfully with stakeholders
- Demonstrates ownership of assigned tasks and timely follow-through
- Adapts well to changing priorities and shift schedules
Success Measures
- Accuracy in case handling and documentation
- Timely turnaround of assigned benefit cases
- Adherence to SLA and quality standards
- Effective stakeholder communication
- Consistent process compliance
- Willingness to learn and improve continuously
Working Conditions
- May require working in global support windows across multiple time zones
- Rotational schedule with day, evening, and night shifts
- Ability to support peak volumes during critical business periods
- Hybrid or in-office support may be required based on business needs
Sample Short Version for Posting
We are hiring an Intern – Global Benefits Operations to support the processing and coordination of employee benefit cases across countries supported by Aon. The role involves case handling, query resolution, documentation review, system updates, and stakeholder coordination while ensuring accuracy, SLA adherence, and process compliance. Candidates should have strong attention to detail, communication skills, and flexibility to work in rotating shifts, including night shifts.
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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.
