Payroll Supervisor - Chattanooga, TN

SUMMARY:

The Payroll Supervisor is responsible for the payroll specialists and tasks in the organization's payroll department. The primary function of the supervisor is to ensure the accurate, timely, and correct processing of payroll and garnishment for more than 8,500 employees across the United States and its four territories.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Monitors compliance with generally accepted accounting principles and company procedures.
• Reviews, investigates, and corrects errors and inconsistencies in financial entries, documents, and reports.
• Compiles payroll data such as garnishments, vacation time, 401 (k) deductions, hours worked, union dues, taxes, insurance, other employee benefits, and employee identification number, from timekeeping and other records.
• Reviews payroll data for accuracy - includes direct deposit forms, timekeeping reports, leave requests, and PTO requests.
• Responds to employee/client questions regarding pay.
• Reviews wages computed and corrects errors to ensure accuracy of payroll.
• Performs a comprehensive final payroll review for each pay cycle, utilizing various checklists to verify accuracy and completeness.
• Verifies changes affecting net wages, such as garnishments, loan payments, and other miscellaneous compensation/deductions for each employee as needed.
• Verifies data concerning the transfer of employees between departments and/or locations.
• Prepares periodic reports of employee earnings, taxes, and deductions.
• Prepares weekly, monthly, and year-end reports (gross payroll, hours worked, vacation accrual, tax deductions, benefit deductions, etc.) for management.
• Manages and reviews the cash-out process for federal contracts to ensure accuracy and compliance.
• Reviews payroll data entry requests for accuracy and adequate approvals. Maintain proper documentation in adherence to established policies and guidelines, aligned with internal controls and audit requirements.
• Prepares manual off-cycle requests and ensures proper approval is received.
• Prepares and issues paychecks.
• Prepares and distributes W-2s.
• Performs other office duties as needed to ensure timely and accurate payroll processing
• Supervise, train, and support payroll staff including workload management, coaching, and performance oversight.

SUPERVISORY RESPONSIBILITIES:

• Oversee and manage the daily operations of the payroll team.
• Foster a positive and collaborative environment within the payroll team and with cross-functional departments and teams.
• Build strong working relationships with employees, teammates, cross-functional departments, and management.
• Be a positive agent of change in support of company policies, goals, and initiatives
• Support and coach a team of 7+ payroll specialists.

COMPETENCY:
To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures; Synthesizes complex or diverse information; Uses intuition and experience to complement data.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Creative Writing - Writes clearly and informatively with above-average precision; possesses creative, analytical, and persuasive writing skills; has excellent editing and/or proofreading capabilities; presents numerical data effectively and accurately; expertly able to read and interpret written information.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Goal-oriented and detail-oriented.
• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Judgement Displays willingness to make decisions; Exhibits sound and accurate judgement; Supports and explains reasoning for decisions; Includes appropriate people in the decision-making process; Makes timely decisions.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.
• Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings.
• Organizational Support Follows policies and procedures; Completes administrative tasks correctly and on time; supports the organizations goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Develops realistic action plans; Sets goals and objectives; Organizes or schedules other people and their tasks.
• Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Professionalism Tactfully approaches others; Reacts well under pressure. Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work on time; Strives to increase productivity; Works quickly.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Associate's degree (A. A.) or equivalent from a two-year College or Technical School; or minimum five years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

• Ability to read and interpret documents such as safety rules, operating policies, maintenance instructions, and procedure manuals.
• Ability to write routine reports, business correspondence, and procedure manuals.

MATHEMATICAL SKILLS:

• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to solve practical problems.

COMPUTER SKILLS:

To perform this job successfully, an individual should know Accounting software; Proficiency in Microsoft Office, particularly Excel

CERTIFICATES, LICENSES, REGISTRATIONS:

Current/valid state drivers license

OTHER QUALIFICATIONS:

Ability to pass a drug screen and criminal background check.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, sit, and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, ability to adjust focus and the ability to see and distinguish basic colors.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

OTHER TASKS:

This job description reflects managements assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

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