About us
Pomelo Care is the leading virtual medical practice for women and children, providing care across pregnancy, postpartum, pediatrics, menopause, and perimenopause. We combine proactive, 24/7 clinical care with technology that helps us reach patients earlier, identify risks sooner, and deliver personalized care throughout their journey. Our team includes clinicians, technologists, operators, and problem-solvers working together to make high-quality care more accessible for families nationwide.
Key responsibilities of the role
Your North Star: Provide and facilitate amazing patient-centered clinical care to our pediatric patients.
We are currently hiring for the following FT shift: This position consists of three 12-hour shifts per week with a rotating day/night schedule. Participation in weekend and holiday rotations is required.
Reporting to a Nurse Lead, your key responsibilities will include:
- Assessment of urgent pediatric concerns and proactively triaging patients to support appropriate utilization of Pomelo Care and/or emergency services. Triages may be conducted in multiple modalities including chat/SMS-based, telephone, and video visits.
- Following evidence-based clinical protocols in the assessment and triage of pediatric patients
- Ongoing clinical and psychosocial assessment of new pediatric patients, providing reassurance and building rapport
- Identifying and addressing barriers to care that have been identified by patients and/or the care team.
- Reducing care gaps (missed appointments, medication management, etc.) by frequent engagements with patient
- Assessing the need for and educating patients on the equipment they will use to monitor their infants health remotely
- Ongoing surveillance and timely response to abnormal diagnostic results (labs, radiology, etc.)
- Timely documentation of all care/interactions and escalating to appropriate multidisciplinary teams, as needed
- Supporting the development of programs and product by providing user feedback
Who you are
- Registered Nurse, BSN prepared, current unrestricted multi-state (compact) license
- Have 3+ years experience in an outpatient pediatric primary care practice, pediatric urgent care, or pediatric emergency room
- Experience providing virtual, phone or in-person pediatric triage care
- Flexible and agile thinker who embraces change
- Are internet-connected, able to work remotely via video, phone and text
- Willing to travel occasionally (infrequent)
- Willing to work weekends and holidays
- Understand the prevalence and role that birth inequity and structural racism plays in maternal and infant morbidity and mortality
- Professionally engaged
Bonus points if you have any of the following
- 2+ years of outpatient pediatric care experience
- 1+ years of virtual or phone pediatric triage experience
- Certification as a CLC or an IBCLC
- Certification as a Sleep Consultant
- Experience providing care in Spanish
Why you should join our team
By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup that always puts the patient first. You will learn, grow and be challenged, and have fun with your team while doing it.
We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, >careers@pomelocare.com to confirm its legitimacy. For your safety, we also recommend applying only through our official Careers page. If you believe you have been the victim of a scam or identity theft, please contact your local law enforcement agency or another trusted authority for guidance.
