People Operations Analyst for Customer Experience (CX)
Xendit
Jakarta, Indonesia
Contract
Competitive
OfficeAssociate
Xendit provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.
Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. Weve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and backed by global top-10 VCs. Were proud to be featured on among the fastest growing companies by Y-Combinator.
As a People Operations Analyst for Customer Experience (CX), you will play a critical role in enabling Customer Experience teams to perform at their best by building scalable people operations, improving team readiness, and ensuring operational excellence across the CX organization and regions.
You will be responsible for managing and improving key people processes across the employee lifecycle, including hiring, onboarding, knowledge management, workforce scheduling, capacity planning, and team engagement. You will work closely with CX leadership, Team Leads, Operations, People teams, and cross-functional stakeholders to ensure teams have the right resources, knowledge, and support to deliver exceptional customer experiences.
Beyond daily people operations, you will drive initiatives that strengthen team capability and culture. You will support knowledge acquisition and distribution, maintain operational documentation, identify improvement opportunities, and ensure critical information is effectively cascaded across teams.
In this role, you will combine analytical thinking, operational excellence, and strong stakeholder management to improve how CX teams operate at scale. You will gain exposure to workforce strategy, employee experience, and operational improvement initiatives while contributing directly to the effectiveness and engagement of CX teams.
This role is ideal for someone who enjoys working with people, solving operational challenges, building structured processes, and creating meaningful impact behind the scenes of customer experience.
Experience in any of the following areas is a plus: