People Operations & Benefits Partner

About commercetools

Real innovation starts with a strong foundation, and at commercetools, that comes from the perfect balance of our product and our people.

Behind every leap forward is a collective of builders, explorers, doers, makers, and problem-solvers. The kind of people who not only created composable commerce but also shaped the culture of experimentation that idea unlocked. Together they are the engine of commerce innovation today.

At commercetools, we power the next era of commerce for our customers. Whether its AI-driven solutions that help enterprises make smarter business decisions, bridging digital and physical shopping experiences, or enabling entirely new ways for industries to connect with their customers, we help the worlds most ambitious companies experiment, scale, and grow without limits.

Here the best idea wins, not the loudest voice. You will have the tools, trust, and space to not only build the future of commerce, but to build your own.

Your Impact

At commercetools, we are a mission-driven organization in a fast-paced, high-growth environment. Our People Operations team is essential in ensuring every employee has the support and resources they need to succeed.

We are seeking a People Operations Partner based in Durham, US, to join our dynamic team. As our People Operations Partner, you will be responsible for our US entity and assist with other global entities, contributing significantly to our operational and administrative HR processes.

Your Mission:

• Act as the primary People partner for US operations, consulting with the business on labor law, regulatory compliance, benefits administration and employee relations matters.
• Prepare and process US payroll in collaboration with external providers and W-2/W-4 year end filings
• Ensure benefit plans are administered in accordance with federal and state regulations.
• Process required documentation through payroll and insurance providers for accurate record-keeping, deductions, and regular reconciliation of benefit statements.
• Serve as the main point of contact for benefits-related inquiries and employment verifications.
• Perform all end-of-year benefit and compliance testing.
• Perform audits and HR reporting
• Conduct bi-weekly first-day onboarding for all U.S. new hires.
• Complete new hire paperwork, including creating profiles in ADP, verifying I-9 documentation, and managing other new hire files.
• Work closely with our Total Rewards team and the benefits brokers to negotiate and conduct annual Open Enrollment.
• Advise management on the termination process to ensure compliance and best practices, while executing the necessary administrative tasks such as drafting letters and terminating accounts.
• Provide HR support and operational guidance for the Australian entity.Support the Total Rewards team on global benefits projects.
• Collaborate with the Global People Operations team on global projects as assigned.

Note: This overview is subject to change as our needs evolve.

This role is hybrid, with three days a week spent in ourDurham office.

What Sets You Apart

You're a creative problem-solver who is wired to find solutions. You confidently dive into complex challenges and have a talent for making them simple for others. Your curiosity drives you to constantly grow and contribute to an environment of trust and teamwork.

Great ideas come from many paths, and your unique perspective matters more than checking every box. What matters most is the mindset you bring to the work.

What you need to succeed:

• Good knowledge of US payroll processing, tax compliance, and labor laws
• Demonstrated people operations experience
• Hands-on experience with US benefits administration and vendor coordination
• Experience supporting audits and HR reporting
• Ability to manage multiple priorities with strong attention to detail
• Interest in expanding global benefits expertise.

Nice to Have:

• Global HR experience
• Additional language skill

Our Benefits

Because work and life are connected, our benefits are too. Weve designed them to give you the security, flexibility, and opportunities you need to focus on what matters most.

Comprehensive health benefits for you and your dependents, including access to OpenUp for personalized mental health support

Learning and development opportunities including an annual learning budget, access to self-paced learning platforms and language training, personalized coaching, mentorship, and leadership programs

Family Leave Plus gives you additional fully paid weeks of parental leave on top of government-provided leave, so you can spend more time with your new addition

Our equity participation program allows you to share in our success

For more information on our benefits, visit this page.

Come as you are. Build with us.

Your unique perspective is essential to our success. We are committed to building a team that reflects the world around us because we know its the only way to build the future. We celebrate our differences and have created a hiring process thats fair, inclusive, and designed to let your talent shine.

We proudly welcome applicants of every race, color, religion, gender identity, sexual orientation, age, and any other part of your identity that makes you who you are. As an equal opportunity employer, we believe that our strength lies in our diversity, and we invite you to be a part of our global community.

For more information on our diversity, equity, inclusion, and belonging practices, visit this page.

Please note that compensation range pertains to base pay