People Operations Specialist/ HR Assistant

Appetizer:
At APM Terminals, a global leader in port and terminal operations, we enable global trade and drive sustainable growth. What drives us forward is a mindset of always improving — observing how work happens, identifying what creates value, and removing what gets in the way. We constantly look for smarter, simpler, and safer ways of operating. If you thrive in environments where people value learning and are committed to continuously improve daily operations, join us and be apart of our journey.

What We Can Offer:
At APMT Terminals, we foster a dynamic learning and training culture that empowers our employees to excel. Our commitment to improvement is driven by Lean principles, ensuring that every team member has the opportunity to develop their skills and advance their careers. Experience a diverse, multinational workplace where your operational insights directly influence how we work.

• Access to structured learning programs, including Workday training, process enablement sessions, and ongoing capability development

• Exposure to global People Advisory practices while supporting local terminal operations and leadership teams

• A collaborative environment that promotes continuous improvement through Lean methodologies and knowledge sharing

• Opportunities to build expertise across People processes, employee experience, and service delivery in a fast-paced operational setting

Key Responsibilities:

• Act as the first point of contact for employee and leader queries, managing cases through Workday and defined service channels

• Execute and maintain accurate Workday transactions, ensuring data integrity across employee lifecycle processes

• Coordinate onboarding and offboarding activities, ensuring compliance with timelines, documentation, and statutory requirements

• Manage case workflows end-to-end, including investigation, stakeholder coordination, documentation, and timely resolution

• Maintain employee documentation, including statutory records, contract packs, and personnel files, ensuring audit readiness

• Deliver employee enablement through training and guidance on self-service tools, improving adoption and reducing recurring queries

• Identify recurring issues and contribute to process improvements, knowledge articles, and operational efficiencies

What We Are Looking For:

• Continuous improvement mindset: we are looking for someone who brings a strong mindset of continuous improvement – someone who is naturally curious, committed to solving problems at the root, and driven to make things better every day

• Demonstrated experience supporting HR/People operations, shared services, or advisory functions, ideally within a structured service delivery model

• Strong knowledge of HR systems (Workday preferred) and experience processing employee lifecycle transactions with high accuracy

• Proficiency with Power BI and Power Automate

• Solid understanding of employee data privacy, local labor law fundamentals, and statutory documentation requirements

• Strong stakeholder management skills with the ability to prioritize, communicate clearly, and escalate appropriately in a matrix environment

• High attention to detail with disciplined case management, documentation, and follow-through

• Bilingual - Spanish or Portuguese preferred