People Services Supervisor - Payroll & Timekeeping

Description

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DONOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN,STEM OPT, etc.) NOW OR IN THE FUTURE.

Work Arrangement: This role is categorized as hybrid on night shift (8pm to 5am) , meaning the successful candidate will be required to report to the office based on business needs, with in-office attendance determined as necessary.

The Role

The Supervisor, Payroll & Timekeeping Operations is a Level 7 People Leader within the Manila People Services Center (PSC), responsible for the day-to-day operational delivery of Payroll and Timekeeping services across the GM employee population. This role leads a team of Team Leaders and Analysts, ensuring high-quality, SLA-compliant service execution across multiple countries and service lines.

The Supervisor operates with a high degree of independence, owns outcomes across their functional area, and serves as a key escalation point and operational partner to the PSC Operations Manager, Foundations Enablement, and global HR and Payroll stakeholders.

Reporting Structure

• Reports to: PSC Manila Operations Manager
• Direct reports: Team Leaders (Level 6) and/or Senior Analysts
• Indirect team: Analysts supporting Payroll processing and Timekeeping case management

What You'll Do

Service Delivery & Quality

• Oversee end-to-end operational delivery across Payroll and Timekeeping service lines, including case management, processing support, and employee inquiry resolution
• Maintain strong SLA performance and quality metrics; hold the team accountable to established targets for volume, accuracy, timeliness, and First Time Resolution (FTR)
• Serve as the primary escalation point for complex, sensitive, or time-critical Payroll and Timekeeping issues
• Partner with the Quality & Continuous Improvement team to embed quality standards across service delivery

Operational Planning & Execution

• Create and oversee operational plans for routine activities; analyze data to resolve issues within the area of responsibility
• Develop and manage team schedules, staffing allocations, and shift coverage to meet volume and SLA requirements
• Utilize judgment to develop programs, plans, and strategies that align with annual objectives
• Monitor team performance through dashboards and reports; proactively surface risks and address gaps before they escalate

Process Improvement & Innovation

• Identify systemic inefficiencies and drive structured improvements through Workday Change Requests (WCRs), ServiceNow enhancements, or process redesigns
• Collaborate with HR Technology, IT, and Payroll Operations stakeholders to support system changes and process transitions
• Leverage AI tools and automation opportunities to improve team efficiency and reduce manual intervention
• Support the development and maintenance of Standard Operating Procedures (SOPs) and Knowledge Articles

People Development & Engagement

• Actively build the team with the optimal mix of talent and experience; make intentional hiring and development decisions
• Coach and develop Team Leaders to strengthen operational acumen, people leadership, and career progression
• Recognize and reward strong performance publicly and privately; create a team environment where individuals feel supported and clear on expectations
• Drive strong WOC (Ways of Commitment) and Engagement scores by modeling GM Behaviors and fostering psychological safety

Stakeholder & Cross-Functional Partnership

• Enhance relationships and networks with senior internal partners including Payroll Operations, HR Technology, IT Timekeeping, and business stakeholders
• Serve as the Manila PSC representative in Payroll and Timekeeping forums, governance calls, and transformation discussions
• Communicate proactively with stakeholders on risks, volume changes, go-live impacts, and operational performance
• Partner with Training and Knowledge Management teams to ensure team readiness for new processes, tools, and service migrations

Systems & Tools

• Payroll: ADP, Workday, SAP (Globalview)
• Timekeeping: UKG Pro (formerly Kronos), MyTime (Serval)
• Case Management: ServiceNow
• Reporting: Tableau, Excel

Your Skills & Abilities (Required Qualifications)

• Minimum 3-5 years of experience in HR Shared Services, Payroll Operations, or a related HR service delivery function
• Prior experience in a people leader or team lead role supervising analysts or team leaders
• Strong working knowledge of payroll processing principles, timekeeping systems, and HR data management
• Demonstrated ability to manage multi-function operations in a high-volume, deadline-driven environment
• Experience using Workday, ServiceNow, or equivalent HR systems
• Excellent communication skills - able to effectively collaborate with cross-functional partners across geographies and time zones

What Will Give You A Competitive Edge (Preferred Qualifications)

• Experience with UKG Pro (formerly Kronos) or ADP payroll platforms
• Background in a global HR Shared Services / People Services Center environment
• Exposure to continuous improvement methodologies (e.g., Lean, Six Sigma) or process redesign initiatives
• Familiarity with AI-assisted tools or automation platforms used in service delivery

At Level 7, this role is expected to:

• Possess in-depth knowledge and working experience in the area supervised, with broad knowledge of related areas
• Work independently on driving team results, receiving general management guidance rather than detailed direction
• Address and evaluate diverse challenges using innovative methods and proposing alternative approaches
• Serve as a mentor to more junior employees, providing coaching and guidance on difficult issues
• Actively build the team with the optimal mix of talent and experience; make intentional develop and hire decisions
• Enhance relationships and networks with senior partners who may not be familiar with the subject matter
• Use data and analysis to demonstrate the value of projects and drive decision-making
• Demonstrate all GM Behaviors: Win with Integrity, Commit to Customers, Innovate and Embrace Change, Speak Fearlessly, Move with Urgency, Be Inclusive, Lead as One Team, and Own the Outcome

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Total Rewards | Benefits Overview

From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

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