People Solutions Specialist (afternoon shift, 1 year contract)

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Job Description

The People Solutions Specialist plays a key role in delivering a consistent, high-quality employee experience by acting as a central point of contact for HR-related inquiries and transactions.

This role supports employees, managers, and the HR community across a broad range of HR processes, ensuring accurate, timely, and empathetic resolution of all requests.

As part of the global HR Operating Model, the People Solutions Specialist combines strong process knowledge with a human-centric approach to provide seamless support across the employee lifecycle. The role serves as a subject matter expert in HR processes, systems, and knowledge resources, ensuring compliance, data integrity, and continuous improvement.

ACCOUNTABILITIES:

• Supporting the second shift - Working hours 15:15-23:15

• Manage end-to-end employee lifecycle processes, including onboarding, job changes, development, and offboarding

• Act as the primary point of contact for employee and manager inquiries, delivering accurate, timely, and empathetic support across multiple channels

• Manage and resolve HR cases end-to-end, including assessment, execution of transactions, and escalation where required

• Execute HR transactions through HR systems (e.g., Workday, ServiceNow), ensuring accuracy, data integrity, and timely completion

• Ensure compliance with internal policies, labor regulations, and company standards across all HR processes

• Maintain and govern HR knowledge content, ensuring it is accurate, up to date, and accessible for employees and digital tools

• Collaborate with HR, Business, and cross-functional teams to support HR processes, projects, and service delivery

• Identify and implement process improvements to enhance efficiency, employee experience, and service quality

• Provide guidance and support to junior team members as a process and systems expert

• Maintain accurate documentation, reporting, and employee data within HR systems

• Support global HR operations, including working across multiple time zones as required

REQUIREMENTS:

• Proven experience in HR, preferably within a shared services environment (HR operations or employee lifecycle management)

• Experience with HR systems (Workday or other HRIS/HCM; Workday preferred)

• Experience with case management tools (e.g., ServiceNow)

• Familiarity with HR technologies and automation solutions

• Fluency in English, additional language i.e. French a plus

• Strong understanding of HR processes and service delivery

• Strong communication skills via different channels: phone, e-mail, etc.
  

Prefered:

• Experience in supporting the USA or Canada

Locations

Lodz, Poland

Base Salary Range:

zł82,600.00 - zł113,520.00

For information about our benefits, please click here.

Worker Type

Employee

Worker Sub-Type

Fixed Term (Fixed Term)

Time Type

Full time