Primary Details

Time Type: Full timeWorker Type: EmployeeHandles and provides support for various HR employee programs within the organization and responsible for administering or processing transactions and workflows.

Responsibilities:

• Entering personal details of new employees and updating and maintaining all existing records in the organisation's People Information System (PeopleIS).
• Administering People related transactions and workflows.
• Perform outbound calls to employee/manager for tier 2 concerns or complex issues.
• Utilises available systems and tools to process transactions and workflows.
• Liaising with centres of excellence to provide answers for employees.
• Answering incoming calls/emails enquiries relating to people services.
• Ensuring that all calls/queries are answered in a prompt and professional manner.
• Deliver quality, timely and accurate resolution following the set SLA – Service Level Agreement.
• Adhere to established procedures, ensuring compliance with embedded Risk Controls, and promptly inform managers of emerging risks and incidents.
• Support internal / external audits as required.

Work Experience:

Necessary Work Experience includes:

• Some relevant work experience.

Preferred Work Experience includes:

• Call centre experience in insurance and/or banking industry with billing responsibilities.
• Increasing level of responsibility in call centre environment.
• Policy administration experience.
• Experience in BPO industry with shifting schedules.

Qualifications:

Necessary Qualifications include:

• Bachelor's Degree or equivalent combination of education and work experience

Global Disclaimer:

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

US Only Disclaimer:

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Skills:

Collaboration Tools, Communication, Critical Thinking, Customer Service, Employee Relations Investigations, Human Resources (HR), Human Resources Policies, Intentional collaboration, Labor and Employment Law, Managing performance, Problem Solving, Process Improvements, Risk Management, Succession Planning, Talent Acquisition

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.