Performance Lead

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a Performance Lead, you'll be a strategic partner to the Crew Lead, playing a pivotal role in driving the success of both business and technology outcomes. You'll translate strategic priorities into actionable execution, ensuring that our organizational strategies are tightly aligned with delivery. Using your expertise, you'll establish transparent frameworks and measurement systems to track progress and proactively identify opportunities for improvement. You'll collaborate across crews and stakeholders to optimize performance, support compliance, and ensure that every outcome is positioned for maximum strategic impact. While you won't have formal people leadership responsibilities, you'll influence and orchestrate crew-level planning, performance tracking, and execution guidance to help CIBC achieve its enterprise objectives.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

• Orchestrate crew-level planning – Lead planning processes for highly complex crews, ensuring that outcomes and metrics are aligned with enterprise strategy and that integration dependencies are considered across teams and systems.

• Performance tracking & analysis – Monitor and analyze crew performance against critical metrics, collaborating with Agile Coaches to identify opportunities for continuous improvement and enhance customer experience and operational effectiveness.

• Execution guidance – Provide expert guidance on advanced tools, techniques, and domain-specific knowledge to maximize business and client value, particularly where work is foundational or highly integrated.

• Resource tracking – Oversee workforce allocation and utilization to support strategic decision-making and delivery of outcomes, prioritizing crews with specialized or unique skill sets.

• Compliance & governance support – Maintain oversight of compliance with delivery frameworks and regulatory requirements, and support Crew Leads and Product Owners in managing governance escalations and reporting needs.

• Insight creation & relationship building – Drive transparency and actionable insights to advance strategic objectives, and build strong relationships with Crew Leads, Product Owners, Agile Coaches, and other key stakeholders.

Who you are

• You’re a strategic influencer. You have a proven track record of leading complex, high-impact project portfolios and driving alignment across multiple stakeholders without formal authority.

• You’re analytically driven. You bring expertise in advanced analytical frameworks and are adept at solving multifaceted business challenges through >

  What CIBC Offers

  At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

  • We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

  • We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

  *Subject to plan and program terms and conditions

  What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

  • CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

  • We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

  • We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

  Job Location

  Toronto-81 Bay, 18th Floor

  Employment Type

  Regular

  Weekly Hours

  37.5

  Skills

  Agile Methodology, Business Processes, Collaboration, Communication, Continuous Improvement, Data Analysis, Domain Knowledge, Enterprise Performance Management (EPM), Identifying Risks, Influencing Without Authority, Informed Decision Making, Insight Generation, Performance Tracking, Problem Solving, Project Management, Resource Optimization, Stakeholder Management, Strategic Decisions, Strategic Initiative