Physician Support Representative

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

2337 Clinton Ave S, Rochester, New York, United States of America, 14618

Opening:

Worker Subtype:

Regular

Time Type:

Time as Reported / Per Diem

Scheduled Weekly Hours:

As Scheduled

Department:

400099 SMH Neurology Sleep Center

Work Shift:

UR - Day (United States of America)

Range:

UR URC 205 H

Compensation Range:

$19.62 - $26.49

Responsibilities:

Performs complex secretarial duties, in a fast-paced environment with minimal direction and considerable latitude for independent judgment for the Sleep Disorders Clinic. Main responsibilities include support of multiple physicians and nurse practitioners, coordination of patient care, addressing patient telephone calls and follow-through (with as-needed nursing staff/provider input), and information/data support.

ESSENTIAL FUNCTIONS

• Serves as back up support for the Referral Coordinator, Prior Authorization Specialist, and frontend support.
• Reviews electronic chart work queues, in baskets and pools for continual management and triaging. Schedules outgoing referral requests. Reviews and manages order and order information queues, coordinates outgoing consult requests in the work queue, obtains prior authorizations when applicable.
• Obtains outside medical records. Manage cancelation list and reschedule reports. Review schedules for availability. Manage provider and sleep lab schedules.
• Receives incoming patient telephone calls for attending (s), fellow (s) and nurse practitioner(s) via eRecord or Access Center transfer call, managing and/or resolving various scheduling/coordination issues and answering questions as needed.
• Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• High School diploma and 2 years of relevant experience required
• Or equivalent combination of education and experience required

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrated customer relations skills required.
• Medical terminology knowledge preferred.
• Experiences with surgical/appointment scheduling software (such as Flowcast) and electronic medical records preferred.

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.