Under the direction of the Director of Performance Improvement & Innovation, the Performance Improvement and Innovation Organizational Specialist is responsible for designing, deploying and integrating evidence-based methodologies, tools and approaches to enable an organizational learning culture of continuous improvement. Will develop and implement and evaluate Performance Improvement & Innovation system training & learning opportunities across the health system. This role will support a portfolio of large-scale, organization-wide Strategic Improvement Projects, as well as more targeted/focused interventions.
Education:
- Bachelor’s degree in Healthcare Administration, Business, or other related field required
- Preferred: Master’s degree in healthcare administration, Business
Licensures/Certifications:
- Required: bachelor’s degree in healthcare administration, Business, or other related field required
- Lean Six Sigma Black Belt
Experience:
- Minimum of five (5) years of Process Improvement and Performance Improvement in a healthcare setting with business and operations experience
- Management of multifaceted quality and performance improvement projects
Skills:
- High level of organizational skills to envision and initiate projects tied to the organization’s strategic plan and the ability to interact and lead at all levels of the organization
- Advanced interpersonal skills to manage, direct, and coordinate the activities of multiple departments to positively communicate and work with professionals at all levels of the organization
- Analyzes and improves business processes to deliver sustainable, quantifiable gains in quality, efficiency, and cost.
- Advanced analytical skills to use data to drive decision making to identify opportunities, set priorities, measure outcomes tied to financial impact
- Skilled in effectively leading teams by engaging stakeholders in order to build partnerships, achieve strategic initiatives, and attain organizational goals
- Designing new and innovative solutions for complex and varying healthcare problems and situations while approaching issues/problems with focus on strategic alignment
- Experience with change management and project management principles
- Leadership style and characteristics necessary to effectively perform in this role include: systems-thinking; innovation mindset; collaborator; ability to work with and lead effective teams; excellent communication; humility; trust across multiple disciplines; passionate about continuous improvement and providing high quality value added customer service: deep empathy for end users
- Knowledge of Lean Management Systems, Baldrige Criteria, Model for Improvement, Value Stream approach, Design Thinking, Kaizen events, and Human Factors
- Experience with Premier, Strata, Microsoft Office, advanced Excel required, and Epic are essential to succeed in this role
Principal Duties and Responsibilities:
- Design, implementation, and evaluation critical strategic projects as assigned to support organizational improvement, to achieve identified strategic objectives.
- Communication: collaborates with leaders across the organization, fostering a culture of accountability, continuous improvement and innovative thinking for achieving plans and performance targets. Provides direction and counsel to identify and resolve the most complex issues and problems impacting initiatives and operations.
- Developing: Utilizes adult learning principles, to design and implement organizational training in efforts to mature organization’s development using the Performance Improvement & Innovation system as a core improvement competency. Coaching and mentoring across the organization on Lean principles and data visualization.
- Planning: Accurately scopes out length and difficulty of tasks and projects. Sets objectives and goals; breaks down work into process steps. Develops schedules, tasks and assignments; anticipates and adjusts for problems and roadblocks. Measures performance against goals and evaluates results.
- Organizing: Orchestrates multiple activities at once; utilizing resources effectively and efficiently. Arranges information in useful/usable manner. Maintains current, retrospective, and prospective data base of artifacts of PI/I activities.
- Informing: Organizes information through utilizing knowledge sharing system to provide to varying levels of the organization.
Leads and facilitates sharing of best practices and lessons learned from PI/I team initiatives.
- Drive for Results: Motivates one’s self and others to achieve results. Establishes measures to monitor for success and controls
to keep standard work processes in place.
- Analyzing: Utilizes data to monitor improvement, ensure targets are met and new opportunities are identified. Consults/
educates Clinical leaders, Physicians and Executive staff on how to meaningfully interpret data. Assists with completion of an
inventory that ties improvement results to meaningful financial impact.
- Priority Setting: Assists in setting organizations priorities by driving Key Performance Initiatives. Delineates critical impact
task verses arbitrary items. Delegates tasks to help accomplish a goal; eliminate roadblocks; create focus.
- Integrating: Focuses ahead for integration of critical systems, people, workflow, and processes. Anticipates needs and respects insights from others during all phases of work.
- Performs all other duties as assigned
All roles must demonstrate GBMC Values:
Respect
I will treat everyone with courtesy. I will foster a healing environment.
- Treats others with fairness, kindness, and respect for personal dignity and privacy
- Listens and responds appropriately to others’ needs, feelings, and capabilities
Excellence
I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.
- Meets and/or exceeds customer expectations
- Actively pursues learning and self-development
- Pays attention to detail; follows through
Accountability
I will be professional in the way I act, look, and speak. I will take ownership to solve problems.
- Sets a positive, professional example for others
- Takes ownership of problems and does what is needed to solve them
- Appropriately plans and utilizes required resources for various job duties
- Reports to work regularly and on time
Teamwork
I will be engaged and collaborative. I will keep people informed.
- Works cooperatively and collaboratively with others for the success of the team
- Addresses and resolves conflict in a positive way
- Seeks out the ideas of others to reach the best solutions
- Acknowledges and celebrates the contribution of others
Ethical Behavior
I will always act with honesty and integrity. I will protect the patient.
- Demonstrates honesty, integrity, and good judgment
- Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers
Results
I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.
- Embraces change and improvement in the work environment
- Continuously seeks to improve the quality of products/services
- Displays flexibility in dealing with new situations or obstacles
- Achieves results on time by focusing on priorities and managing time efficiently
Pay Range
$89,456.67 - $161,022.00
Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.
Equal Employment Opportunity
GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
