Policy Enforcement Manager, Creativity Standards

Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

Salary Range:

$91,000.00 - $119,000.00

What’s the role?

The Policy Enforcement Manager is responsible for defining and upholding Etsy’s Creativity Standards, ensuring that items sold on the marketplace align with Etsy’s core principle of supporting human creativity.

The Policy Enforcement Manager role is a full-time position reporting to the Manager of Creativity Standards. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.

This role requires your presence in Etsy’s Brooklyn Office once or twice per week depending on your proximity to the office. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub may be the first to be considered. Learn more details about our work modes and workplace safety policies here.

What’s this team like at Etsy?

The Creativity Standard team sits within Etsy’s Trust & Safety organization, which is part of a broader effort focused on policy enforcement and seller education. The team works cross-functionally to develop clear policies, provide guidance to sellers, and enforce standards in a way that balances marketplace integrity with a positive seller experience.

What does the day-to-day look like?

• Own policy enforcement and operations. Develop deep expertise in vertical policies and protocols, manage and report on enforcement activities, and lead implementation when policies, taxonomy, or workflows change.

• Partner across the business. Drive collaborative projects with Policy, Analytics, Product, and Engineering — maintaining tight feedback loops and advising on quarterly roadmaps and goals.

• Lead investigations and escalations. Take point on high-priority cases, coordinate with Policy, Legal, Marketing, Comms, and Brand, to resolve policy incidents as they arise.

• Surface risks and shape solutions. Spot emerging abuse trends early, conduct >

  Additional Information
  

  What's Next
  If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.
  
  Our Promise
  At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status, or any other characteristic protected by applicable law. If, due to a disability, you need an accommodation during any part of the application or interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.