Port Operations Support Officer

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Join Wilhelmsen Port Services (Australia) Pty Ltd

Exciting Opportunity: Port Operations Support Officer Darwin

• Are you driven by curiosity and a desire for personal and professional growth?

• Do you value accountability, sustainability, bravery, and delivering winning results?

• Are you passionate about providing exceptional customer service in a fast-paced industry?

If your answer is YES, then we invite you to join us! A thrilling opportunity has opened up for a permanent full-time Port Operations Support Officer to become part of our team in Darwin, NT.

This is a newly created and diverse role established to support all vessel operators, operational activities, and management functions within the Port of Darwin. The position is designed to provide broad operational and administrative support across multiple areas of the business, ensuring efficient coordination between vessel operations, stakeholders, port activities, and management requirements. The role will work closely with operators and management to assist with daily operations, project/ task coordination, communication, compliance, and overall operational efficiency within the port environment.

A Day in the Life of a Support Officer:

• In this role, you will support daily port and agency operations through office administration, documentation handling, and system data entry to ensure smooth and efficient workflow processes. A key component of the role also includes boarding vessels and executing documentation signing at terminals, requiring a high level of accuracy and attention to detail.

• You will assist operations teams in preparing and maintaining vessel line-up updates, vessel setup, cargo documentation, and customs-related entries, ensuring all records are accurate, compliant, and completed in a timely manner.

• Your responsibilities will include vessel booking and clearance processes, routine documentation execution and signing, and coordination of logistics such as crew and technical personnel travel, accommodation, and transport arrangements. The role also involves general administrative support duties, including routine banking, postal and courier services, as well as broader day-to-day operational coordination activities.

• You will work closely with agency and operations teams to process and verify invoices, maintain accurate records across internal systems such as WASP and MARS (among others), and support daily operational reporting requirements. This includes ensuring data integrity, timely system updates, and assisting in aligning operational activities with financial documentation to support efficient and compliant port operations.

• Occasional out-of-hours work may be required, depending on operational and vessel scheduling requirements.

Who You Are:

• You are a self-motivated, results-driven individual with a passion for achieving excellence.

• While prior experience or exposure to the Shipping Industry is advantageous, we welcome candidates with a strong work ethic and the right attitude to learn and succeed.

• Attention to detail, administrative proficiency, and a good grasp of computer skills are essential.

• You thrive under pressure, meet deadlines effectively, and approach challenges as opportunities for growth.

• Safety, compliance, and wellness are paramount to you and your team's success.

• You must possess a valid Australian work permit, driver's license, along with eligibility for a Maritime Security Identification Card (MSIC).

What We Offer:

• A competitive base salary, plus superannuation, and other benefits including laptop and mobile phone.

• A collaborative, diverse, and supportive team environment fostering growth and development.

• Access to modern training programs, advanced systems, and tools to enhance your skills and efficiency.

• Health and wellness support, including an employee assistance program for you and your family.

About Wilhelmsen:

Established in Norway in 1861, Wilhelmsen is a global maritime leader providing essential products, services, qualified crews, and technical management across 60+ countries. We are committed to driving industry innovation through renewable energies, zero-emission shipping, drone deliveries, digitalization, and fostering diverse, inclusive workplaces.

At Wilhelmsen Port Services, we embody five DNA Hallmarks that define our organizational ethos. We expect each of our employees to exemplify these values:

• Winning: We strive to be the best with a positive mindset, going above and beyond, and finding solutions to challenges with enthusiasm and confidence.

• Accountable: We take ownership, standing for individual and team results. We are proactive, honest, and transparent in delivering the best outcomes.

• Sustainability: Our commitment to sustainability goes beyond environmental care; it includes considering the long-term impact of our actions, prioritizing safety, taking corrective action when necessary, and fostering a healthy, diverse, and inclusive working environment.

• Brave: Embracing change, seeking feedback, and standing up for what is right define our bravery. We assess risks while ensuring safety and sustainability in all endeavours, and

• Curious: We encourage asking questions, experimenting with new solutions, staying informed about market dynamics, understanding customer needs, analysing competitors, identifying opportunities, and continuously learning and improving.

Applying:

Are you ready for an exciting career? Envision yourself thriving in this role? Don't miss this opportunity—apply now to join our remarkable team at Wilhelmsen.

Work Location: Darwin, Northern Territory

Application Deadline: Monday, 6th July 2026

Contact Details: GBS HR Oceania (gbs-oce-hr@wilhelmsen.com)

Please note that all positions at Wilhelmsen are subject to reference and ID checks. For certain roles, additional background screening may be required.

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