Practice Experience Manager-Digital/SaaS Sales-Los Angeles
At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.
As a Practice Experience Manager, you will be responsible for increasing territory revenue by selling Alcon'svision care portfolio of products. This is achieved bypromotingAlcon’s innovative technology and partnering with Eye CarePractitioners using a needs-based selling approach tomatch Alcon products with doctor and patient needs.
Responsibilities:
- Account Management: Develop and grow relationships with customers to help generate newopportunities and ensure all customer demands are met, helping to advance business within the practice. You will create and execute strategic plans and routing schedules for the territory to capitalize on revenue from the highest potential customers.
- Customer Needs Clarification: Set clear objectives for each sales call or meeting; tailor standard materials tomake presentations to decision makers and influencers within the customer organization; and ask relevant questions to gather information, to evaluate the customer's level of interest, and to identify and respond to areas requiring further information or explanation.
- Sell Customer Propositions: Use personal expertise to identify the complex standard products and/or servicesoffered by the organization that meet the customer's needs, together withquantities and product configurations. Present these to the customer with a clear rationale to gain the customer's agreement.
- Promoting Customer Focus: Work collaborativelywith colleagues to create executional plans to help meet customer and organization needs.
- Marketing Execution: Execute marketing plan for specific products to help change customer behavior, driving adoption of product.
Competencies:
- Builds Networks: Maintains relationships across a variety of functions and locations; Draws upon multiple relationships to exchange ideas, resources, and know-how.
- Resourcefulness: Manages resources (people, funding, material, support) to get things done; Orchestrates multiple activities simultaneously to accomplish a goal; Gets the most out of limited resources; Applies knowledge of internal structures, processes, and culture to resourcing efforts.
- Values Differences: Seeks to understand difference perspectives and cultures; Contributes to a work climate where differences are valued and supported; Applies others' diverse experiences, styles, backgrounds, and perspectives to get results; Is sensitive to cultural norms, expectations, and ways of communicating.
- Promoting Customer Focus: Work collaborativelywith colleagues to create executional plans to help meet customer and organization needs. Gains insight into customer needs; Identifies opportunities that benefit the customer; Builds and delivers solutions that meet customer expectations; Establishes and maintains effective customer relationships
- Cultivates Innovation: Comes up with useful ideas that are new, better, or unique; Introduces new ways of looking at problems; Can take a creative idea and put it into practice; Encourages diverse thinking to promote and nurture innovation
Key Performance Metrics:
- Attainment of quarterly and annual sales quotas
- Call metrics including reach and frequency to targeted accounts
- Compliance to regulations
What you will bring to Alcon:
- Bachelor’s Degree or Equivalent years of directly related experience (or high school +10 yrs.; Assoc.+6 yrs.; M.S.)
- The ability to fluently read, write, understand, and communicate in English
- 2 Years of Relevant Experience
How can you thrive at Alcon:
- Uncapped commissions and earning potential
- Career growth opportunities both in role and throughout the organization
- Best in class benefits package including health, life, retirement, flexible time off, and much more!
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Compensation and Benefits
Alcon’s Total Rewards programs are designed to align incentives with business objectives, support our values, and deliver long‑term value. Our compensation approach includes a combination of fixed and variable pay, with short‑term and long‑term incentive opportunities for eligible roles. Our benefits offerings are designed to support associates and their families across key life events, including programs that promote health and well‑being, provide financial security, and support retirement planning.
The salary range posted represents the anticipated hiring range for this role. Actual compensation may vary based on factors such as experience, skills, location, and internal equity, and may fall outside the posted range.
Pay Range
119,850.00 - 155,100.00
Pay Frequency
Annual
Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.
