About this role
About Preqin Client Experience
This role sits within Preqin, part of BlackRock's Aladdin Client Business. Together, we are transforming how private markets data and technology power investment decisions globally.
Preqin Client Experience (CX), part of the Preqin Client Management organization within the Aladdin Client Business, is focused on maximizing product value and delivering an exceptional client experience. Our teams act as consultative domain experts - helping shape client workflows and driving adoption of Preqin's solutions across their organizations.
We partner closely with Client Engagement, Product, Data, and the broader Aladdin ecosystem to deliver a cohesive, high-quality experience that reflects BlackRock's commitment to operational excellence, innovation, and client centricity.
Job Overview
The AssociateCSM role within CX plays a critical role in shaping how clients leverage Preqin's data, insights, and products. This is a consultative expert position, responsible for advising clients on private markets datasets, supporting workflow optimization, and expanding Preqin's footprint within their organizations.
You will build strong cross-functional relationships, translate data and product expertise into actionable guidance, and proactively identify opportunities to enhance the client experience. In partnership with Client Engagement, you will help drive adoption, reduce friction, and ensure clients realize the full strategic value of Preqin's solutions.
In this role, you will:
- Build deep, consultative partnerships with client subject matter experts, super-users, and key stakeholders - serving as a private markets data expert who shapes workflows, drives best-practice adoption, and elevates Preqin's strategic value across the organization.
- Partner with the Preqin Client Engagement team to deliver a seamless, coordinated client experience across onboarding, adoption, and renewal.
- Develop a sharp understanding of client objectives and align Preqin's capabilities to support those business priorities.
- Master Preqin's data and its application across client workflows and analytics, while building foundational expertise in eFront and Aladdin to support integrated private markets solutions.
- Identify upsell and cross-sell opportunities by partnering with Client Engagement and Sales to grow account value.
- Partner with Product, Data, and Engineering to resolve issues, escalate concerns, and incorporate the client voice into roadmap planning.
- Strengthen alignment across the Aladdin Client Business to ensure clients experience a cohesive, high-quality support model post-acquisition.
- Contribute to initiatives that reduce operational friction, streamline internal processes, and continuously improve the overall client experience.
You are a good fit if you:- Bring 3+ years of experience in Client Success, Account Management, or other client-facing roles within finance, SaaS, technology, or related industries.
- Demonstrate the ability to collaborate and take initiative in supporting peers.
- Possess a solutions-oriented mindset, viewing product and client-journey friction points as opportunities for improvement.
- Excel at building strong relationships, both internally and externally, with a collaborative and transparent approach.
- Promote open, honest communication and encourage cross-functional alignment.
- Thrive in entrepreneurial environments, showing resilience and agility when navigating ambiguity.
- Have full professional proficiency in German.
- Are based in Frankfurt, Germany.
Our benefitsTo help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work modelBlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
Guidance on AI use for candidatesAt BlackRock, AI has long been part of how we work - enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we've provided
guidance on when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.
About BlackRockAt BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
To learn more about BlackRock, please visit Careers.BlackRock.com. We also encourage you to get to know us on LinkedIn, Instagram, YouTube, X, and TikTok.
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
