Company Introduction
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include Rocket Delivery which offers next-day delivery for a wide selection of items at affordable prices, Rocket Oversea which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupangs expansion in Taiwan. This is an exceptional opportunity to become a part of Coupangs growth in Taiwan and create a world where our customers wonder, How did I ever live without Coupang?
Role Overview
At Coupang Logistics Services (CLS), we are revolutionizing the end-to-end delivery experience and setting new standards for e-commerce fulfillment. As a Senior Manager, Area Management, you will join our fast-paced logistics network to lead, optimize, and scale day-to-day operations across your designated region. You will bridge the gap between high-level supply chain strategy and frontline execution, driving process excellence, safety, and efficiency. If you are a collaborative leader who thrives on turning complex operational data into actionable solutions, CLS is where you can make a massive impact on customers every day.
What You Will Do
- Lead and Scale Regional Operations: Oversee day-to-day fulfillment and logistics operations across your designated area, ensuring strict adherence to safety standards, delivery timelines, and Coupangs customer-centric quality benchmarks.
- Drive Continuous Process Improvement: Identify operational bottlenecks and implement methodologies to optimize workflow efficiency, reduce cycle times, and minimize variable costs across the network. Analyze complex supply chain data and key performance indicators (KPIs) to forecast operational capacity, mitigate risks, and present actionable insights to executive leadership.
- Manage Complex Cross-Functional Projects: Champion high-impact logistics initiatives by aligning and influencing diverse stakeholders, including frontline team leaders, procurement, technology, and corporate strategy partners.
Basic Qualifications
- Bachelors degree in Supply Chain Management, Logistics, Operations Management, Business Administration, Industrial Engineering, or a related field (equivalent practical experience also welcomed).
- 8+ years of experience in logistics operations, supply chain management, warehousing, or fulfillment network management.
- Excellent communication and storytelling skillsthe ability to translate complex operational data into compelling narratives for executive stakeholders.
Preferred Qualifications
- Experience working and collaborating with diverse, high-performing teams in a rapidly growing or hyper-growth environment.
- Strong analytical skills with the ability to dive deep into fulfillment data, extract insights, and deploy scalable solutions.
- Experience managing complex logistics projects while leading and influencing various stakeholders, from frontline associates to corporate leadership.
- Demonstrated commitment to operational excellence, workplace safety, and exceptional leadership.
- Proven ability to mentor, coach, and develop both junior supervisors and senior operations leaders.
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Those eligible for employment protection (recipients of veterans benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
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