Working at Atlassian
Atlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Why should you apply to this role?
The Principal Enterprise Delivery Manager is responsible for ushering Atlassian's largest, most complex customers through their transition into the cloud. As the primary stakeholder, you will act as a reliable strategic advisor and technical consultant to senior customer decision-makers, while also leading the delivery and governance of large-scale Cloud migrations.
You bring both business acumen and technical fluency. You will work closely with customer stakeholders and cross-functional teamsincluding Sales, Solutions, Support, Product Management, Channel Partners, and Engineeringto help navigate architectural decisions, risk mitigation, performance guardrails, and adoption planning.
This role is ideal for someone who thrives at the intersection of strategy, data, and execution whether you come from delivery management, DevOps, QA/testing, or engineering. It requires proven expertise in developing and influencing customer cloud strategies and enabling technical adoption of cloud features, including AI. You understand how data moves, systems integrate, and migrations succeed (or fail). You will identify potential challenges and implement effective solutions that guide toward positive outcomes and ultimately lead Atlassian's most strategic customers to Cloud.
Responsibilities
- Migration Strategy: Lead end-to-end cloud transformation engagements by evaluating customer environments and aligning technical execution with business outcomes.
- Risk Management: Facilitate migration readiness assessments, interpret guardrail results, and recommend actionable remediations (i.e. SQL-based analysis, app remediations, automation deltas, workflow redesign).
- Technical Architecture: Understand and communicate the role of APIs, webhooks, and automation components in customer environments explaining how they translate to Cloud and what requires refactor or replacement.
- Trusted Advisor: Act as a trusted advisor to senior leadership and other technical executives, guiding decision-making through rel="noopener noreferrer">go.atlassian.com/perksandbenefits.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh.
