Principal Product Manager (PropTech & Property UX)

Principal Product Manager (PropTech & Property UX)

AT&T is seeking a senior individual contributor to own and elevate the Property Owner and Property Staff Experience across the Multi‑Dwelling Unit (MDU) lifecycle. This role drives end‑to‑end connectivity experience for property stakeholders—ensuring clarity, reliability, and operational confidence from onboarding through steady‑state operations.

The ideal candidate will translate real‑world owner and staff needs into actionable product requirements, lifecycle metrics, and cross‑functional execution that shift the experience from reactive “break/fix” to predictable, scalable operations aligned to the AT&T Guarantee.

Overall Purpose: This role is responsible for owning and improving the end‑to‑end experience for property owners and onsite staff across AT&T’s MDU portfolio. The position ensures connectivity solutions are intuitive to operate, reliable at scale, and supported by clear visibility into performance, issues, and outcomes. By partnering across Product, Technology, Network, and Operations teams, this role transforms fragmented lifecycle experiences into a cohesive, confidence‑building operating model for property stakeholders.

Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following:

• Own the Property Owner & Property Staff Experience Strategy
  Define and drive a clear, lifecycle‑based experience for property stakeholders across onboarding, activation, ongoing operations, and issue resolution. Ensure connectivity experiences are scalable, intuitive, and aligned to portfolio growth.
• Translate Operational Needs into Product Outcomes

Convert owner and staff workflows into prioritized product requirements, roadmap initiatives, and measurable success criteria. Partner closely with Product, Technology, and Network teams to ensure execution reflects real‑world property needs.

• Establish Lifecycle-Based Success Metrics

Define and manage key experience metrics covering onboarding, activation, reliability, visibility, issue resolution, and ongoing operations. Use insights to reduce friction, prevent repeat issues, and improve confidence in connectivity performance.

• Lead Cross‑Functional Execution Without Direct Authority

Orchestrate execution across multiple teams to improve transparency, reporting, and proactive issue detection. Shift the owner experience from reactive support to predictable, self‑service operations.

• Drive Closed‑Loop Feedback and Continuous Improvement

Establish structured feedback mechanisms with property owners and staff. Ensure insights are incorporated into backlog prioritization, product enhancements, and lifecycle improvements.

• Align Experiences to the AT&T Guarantee
  Ensure owner and staff experiences reflect commitments to reliability, fast issue resolution, and customer‑first service. Strengthen trust in AT&T connectivity by enabling understanding, visibility, and confidence in network performance.
  

Job Contribution: Reduces owner‑reported issues, escalations, and reliance on reactive support through proactive lifecycle management.

• Improves speed to resolution and transparency when issues occur.
• Strengthens long‑term property relationships that support MDU retention, expansion, and growth.
• Enables scalable adoption of automation and AI‑enabled monitoring by defining clear ownership, requirements, and outcomes.
• Directly supports AT&T’s customer‑first and reliability commitments for MDUs.
  

This is an individual contributor role with enterprise‑level influence, operating across Product, Network, Technology, Operations, and Care organizations.

Education/Experience: Bachelor’s degree (BS/BA) or equivalent experience.

• 7+ years of experience in one or more of the following: Product management Customer or partner experience Platform, lifecycle, or operations‑focused roles Infrastructure, connectivity, or technology‑enabled services
• Demonstrated ability to drive cross‑functional outcomes without direct authority.
• Experience translating operational workflows into scalable product or platform requirements.
• Strong analytical and storytelling skills, including executive‑ready communication.
• Familiarity with lifecycle metrics, operational KPIs, and experience measurement frameworks.
• Experience in MDUs, property‑based services, infrastructure platforms, or complex B2B2C environments preferred.

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Our Principal Product Management & Develop earns between $158,200 - $237,400 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
• AT&T internet (and fiber where available) and AT&T phone

Call to action

If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. Apply today!

Ready to join our team? Apply today!

Weekly Hours:

40

Time Type:

Regular

Location:

Dallas, Texas

Salary Range:

$158,200.00 - $237,400.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.