Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Genesys is seeking a Principal Product Manager to lead the strategy, evolution, and governance of the Genesys Cloud Monetization Platform, including usage metering, entitlement management, rating, billing, and monetization integrations across the platform.

This role differs significantly from a traditional product management position. Rather than owning a single customer-facing product, you will serve as the central product leader responsible for ensuring that every monetized capability across Genesys Cloud can be accurately measured, entitled, rated, billed, audited, and reported. Every product team introducing new billable capabilities, usage dimensions, packaging models, or pricing constructs will partner with this team to bring those offerings to market.

Success in this role requires deep technical understanding, exceptional attention to detail, and the ability to influence across organizational boundaries. Errors within the monetization pipeline can result in revenue leakage, customer trust issues, compliance concerns, financial reporting inaccuracies, and audit findings. As a result, this role demands a level of technical rigor and operational discipline beyond that of most product management positions.

Key Responsibilities

Monetization Platform Strategy & Governance

• Define and execute the vision, roadmap, and operating model for the Genesys Cloud monetization platform, enabling scalable and consistent monetization across all products and services.

• Establish platform standards, patterns, and requirements for usage collection, entitlement management, rating, billing, and reporting while serving as the primary advisor to product teams introducing new monetized capabilities.

• Drive alignment across Product, Engineering, Finance, Pricing, Revenue Operations, and Business Systems teams to ensure monetization capabilities support current and future business models.

Technical Product Leadership

• Partner deeply with engineering teams responsible for metering pipelines, event processing systems, entitlement services, rating engines, billing platforms, APIs, and downstream operational systems.

• Translate complex technical architectures and business requirements into scalable monetization solutions while balancing customer experience, operational efficiency, financial accuracy, and platform maintainability.

• Define requirements, acceptance criteria, observability standards, reconciliation processes, and operational controls necessary to ensure monetization accuracy and platform reliability at scale.

Revenue Integrity & Operational Excellence

• Champion accuracy, traceability, and auditability throughout the monetization lifecycle, ensuring usage and billing outcomes are trusted by customers, Finance, and executive leadership.

• Identify and mitigate risks that could lead to revenue leakage, overbilling, compliance concerns, or financial control deficiencies.

• Lead cross-functional resolution and remediation of monetization issues and drive continuous improvements in platform reliability, operational maturity, and business scalability.

Minimum Qualifications

• 8+ years of product management experience, including significant experience with technical platform products, monetization systems, billing platforms, financial systems, infrastructure services, or other highly technical domains.

• Demonstrated ability to work effectively with senior engineers and architects on complex distributed systems, data pipelines, APIs, and platform architectures.

• Experience with one or more of the following: usage metering, billing systems, subscription management, entitlement management, pricing platforms, financial systems, revenue operations, or large-scale data processing platforms.

• Strong systems-thinking skills with the ability to understand end-to-end workflows spanning customer-facing products, platform services, and back-office systems.

• Proven ability to influence and drive alignment across multiple product and engineering organizations without direct authority.

Preferred Qualifications

• Experience building or operating SaaS monetization platforms at scale.

• Familiarity with SOX controls, audit requirements, financial controls, or revenue recognition processes.

• Experience working closely with Finance, Accounting, Pricing, Revenue Operations, ERP, CRM, or business systems teams.

• Background in cloud platforms, infrastructure services, data platforms, or other highly technical product domains.

Why This Role Matters

The monetization platform sits at the foundation of Genesys Cloud's business model. This role directly influences revenue realization, customer trust, financial integrity, and the company's ability to rapidly introduce new products, pricing models, and commercial innovations. As Principal Product Manager, you will help ensure that every innovation delivered across Genesys Cloud can be monetized accurately, reliably, and at scale.

#LI-Remote

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$158,800.00 - $279,200.00

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work®certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us atreasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.