Principal Software Engineer

Principal Software Engineer – Personalisation & Digital Experience

• Drive the design and build of a next-generation personalisation engine powering millions of customer interactions
• Lead architecture across backend systems, intelligent signals and customer experience platforms
• Partner with senior engineering and product leaders to shape the future of hyper-personalised banking

Do work that matters

We’re transforming the digital banking experience for millions of Australians.

The Getting Connected value stream sits at the heart of our digital group, responsible for onboarding customers, helping them navigate the digital ecosystem, and delivering personalised, relevant experiences from the moment they arrive on the home screen.

We are evolving from cohort-based personalisation to true user-level hyper‑personalisation, powered by intelligent signals and a modern technology stack. This includes building a new personalisation engine that can surface timely, contextual prompts — like bill reminders and tailored insights — to help customers make better financial decisions.

As a Principal Engineer, you’ll play a critical role in shaping this transformation, delivering innovative, scalable platforms that define how customers experience our digital channels such as the CommBank App and Netbank.

See yourself in our team

You’ll be part of the Getting Connected value stream within our retail digital group — a large, high-impact ecosystem made up of multiple squads focused on delivering seamless, personalised customer experiences.

Working primarily within the Home Screen squad, you’ll lead engineering across key personalisation capabilities, supporting two squads directly while collaborating with others across the value stream.

This team is focused on:

• Onboarding customers into the digital environment
• Curating personalised customer journeys and dashboards
• Building intelligent signals that proactively engage customers
• Enabling real-time, target="_blank">Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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