Procedures Support and Management Vice President

Job Description

Required Skills

Responsibilities

• Manage Service delivery, flawless execution, smooth new migrations and enhancing overall client experience across each of these verticals.
• Drive innovative solutions for efficient operations and prioritize key technology enhancements across various processes that will support productivity and controls enhancement.
• Identify project opportunities which will lead to significant business impact leading to Financial saves, development of COE's, best practice pilots, enhance impactful delivery, reduce both manual effort and risk.
• Manage impact of expenses and facilitate ways to reduce them to support business growth in a cost-effective manner. The manager should convert knowledge of industry, business into a competitive advantage.
• Build a strong transparent culture for the procedure writing team based on meritocracy; advance the inclusive leadership agenda through diversity, training, performance management, networking, redeployment, job mobility, mentoring, etc.
• Engage, motivate and influence direct reports, teams and peers and enhance overall employee engagement and retention, working in partnership with HR & Training teams.
• Monitor key HR issues around hiring, engagement, training, attrition, overtime etc. that may have an impact to business and build a framework which will help to do a pro-active monitoring / highlight early warning signals around any staff impact.
• Work in a matrix environment and in close partnership across various sites and business partners.
• Manage new migrations and build and leverage partnerships across businesses locally as well as with global business partners in line with the overall product/business objectives.
• Institutionalize a strong governance framework locally in the region and across all delivery sites to ensure strong focus on quality, delivery and enhancing client experience.
• Build a strong Risk awareness and controls focused operations, and working closely with the Business Partners and Risk/Controls Managers in driving/implementing an effective, robust, pro-active and sustainable controls program to pro-actively manage risks to the business.