Procera Complete Clinical Specialist

Job Description:

The Procera Complete Clinical Specialist has specialized expertise in evaluating complex and routine dental prosthetic cases and plays a key role across different stages of the workflow. The Clinical Specialist guides each case through its lifecycle from initial intake and evaluation, ensuring that all clinical and technical details are accurately captured. He/she also communicates directly with customers regarding troubleshooting, information gathering, and case planning to provide an exceptional customer experience. The Clinical Specialist acts as a Subject Matter Expert (SME) in full arch and the associated analog, digital, or hybrid workflows to support and share knowledge with colleagues, supervisors, and customers. Overall, he/she plays a pivotal role in the success of our full arch cases both internally and externally.

• Support new customers through onboarding calls to virtually walk them through our order submission process, required records, and approval workflow.
• Verify and evaluate case data and scans for full arch upon case receipt to determine if the case is acceptable and ready to move forward.
• Inspect physical property upon arrival to ensure cases are evaluated for case planning, scanning, and designing.
• Identify clinical and technical issues that may arise during the scanning and designing steps and properly communicate issues and recommendations to the customer and Services team. Communicate full arch topics regarding case planning, case evaluation, design, and customer communication between the customer and the Services team.
• Conducts onboarding calls with customers to walk them through the ordering process, records needed, and workflows through design and approval process.
• Coordinate surgery dates and communication with customers for immediate provisionals.
• Be in direct contact with customers to discuss cases on a technical and design level to achieve a best way forward on complex cases.
• Perform quality inspection on full arch designs to ensure all customer expectations are met.
• Work closely with the registration, scan, and design teams to ensure all steps in each respective area are completed properly.
• Register customer cases utilizing web-client when required.
• Assist in improving Standard Work (SW) as defined to drive continuous improvement.
• Any other relevant tasks and duties assigned by Team Lead, Group Manager or Senior Site Leadership.
• Follow all SOPs to ensure compliance to the FDA 21 CRF 820, ISO 13485 and OSHA 1910
• Meet high quality standards by consistently following established procedures and ensuring accuracy in all work performed.
• Support a made‑to‑order dental manufacturing environment by meeting production deadlines and aligning output with customer and market expectations.

Job Requirements:

Critical Knowledge and Qualifications: (what the role holder must know; including any required general or professional qualifications/education)

• Minimum 4 years of practical experience as a Dental Laboratory Technician or Dental Designer at an Implant manufacturing company, required.
• Minimum 1 year of experience working with complex product lines (i.e. full arch restorations), required
• Minimum 2 years of experience on 3D Dental software such as 3Shape, DTX Studio Lab, Exocad, or other 3D systems, required
• CDT or MDT, preferred

Critical Skills/technical know-how: (what the role holder must be able to do)

• Must be able to communicate effectively to properly explain case evaluations and treatment planning to customers, particularly in full arch restorations
• Must be able to coordinate case scheduling and planning with customers and the Services team to ensure on time delivery of designs and products
• Ability to identify and problem solve common dental implant difficulties and Procera Complete questions and implement effective solutions independently
• Works with a limited degree of supervision
• Proficient in understanding the clinical and technical side of basic, priority product lines and also full arch
• Ability and willingness to train others with less experience and provide informal guidance
• Must be able to work well with computer programs including Microsoft Excel, PowerPoint, Word, and Teams

Critical Experience:

• Experience working with different implant manufacturers, preferred
• Experience in full arch designing, case planning, and customer communication
• Experience working in a regulated environment, preferred
• Customer service experience, preferred

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Target Market Salary Range:

Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.

$72,800 - $95,700

Operating Company:

Nobel Biocare

Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.