Performance Consulting is a dedicated internal consulting group that is highly visible and a critical component of JPMorgan Chase's commitment to operational excellence. The team partners with strategic and functional leaders to improve and enhance core components of our business, from designing innovative, streamlined ways of working to piloting cutting-edge AI solutions. Our mission is to optimize end-to-end processes, elevate the customer experience, and foster a vibrant culture of continuous improvement. We are committed to shaping a future where innovation and excellence are at the heart of everything we do.
As a Process Improvement Associate II within Performance Consulting, you will be instrumental in driving operational excellence and delivering client solutions that optimize efficiency and enhance service delivery. You will leverage your expertise in process improvement, change management, and project management to support organizational transformation. Your role will involve managing projects and engaging stakeholders to align goals with organizational needs. Your innovative thinking will enable you to challenge the status quo and foster a culture of continuous improvement across diverse teams.
Job Responsibilities:
- Manage projects to ensure they meet timelines, budgets, and quality expectations, incorporating AI-driven tools, models and training materials to enhance efficiency and drive improvements.
- Influence, design, and develop tactical implementation plans
- Apply change management strategies to facilitate organizational transformation and ensure smooth transitions.
- Collaborate with cross-functional teams to ensure alignment of process improvement initiatives with organizational goals, fostering a culture of innovation and continuous learning.
- Partner with stakeholders to align project goals and deliverables with organizational needs.
- Monitor performance metrics to evaluate the effectiveness of change management, and project management outcomes, and make adjustments as needed.
- Develop and apply AI-driven process models and training materials to support operational improvements.
Required Qualifications, Capabilities, and Skills:
- Undergraduate degree in a related field such as Business, Engineering, or Data Science
- 3+ years of experience in program/project management, process improvement, and/or organizational change management, including understanding of relevant tools, processes, and best practices.
- Proficiency in developing and applying AI-driven process models, creating training materials, and/or managing projects to enhance operational efficiency and drive improvements.
- Proven ability to support fast-paced, complex, cross-functional programs or projects with significant business impact.
- Effective communication skills for engaging stakeholders and aligning project deliverables with organizational needs.
Preferred Qualifications, Capabilities, and Skills:
- Advanced degree in a related field such as Business, Engineering, or Data Science
- Certification in Project Management Professional (PMP), Lean Six Sigma, and / or Change Management.
- Use agile methodologies to iteratively develop and refine process improvements, ensuring flexibility and responsiveness to change.
- Familiarity with AI technologies and digital process tools to drive innovation and efficiency.
- Foster cross-functional collaboration to identify and implement process improvement opportunities across departments.
- Strong interpersonal skills to foster collaboration and build relationships across diverse teams.
- Ability to adapt to changing environments and lead initiatives that drive continuous improvement.
ABOUT USChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAMOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
